Should I RMA this hard drive?

[Neobright]

Hi,

I've been undertaking burn in tests on a new configuration, before installing FN10.

I'm getting errors on a hard drive, but it seems to have passed extended smart tests and 4 bad block tests. Results shown below.

My question is, should I be looking to RMA the drive given that there are non zero figures for the RAW values, for a number of variables: Raw_Read_Error_Rate, Seek_Error_Rate and Hardware_ECC_Recovered ? The drive is in warranty. But it passes SMART tests?

Any help appreciated.

Code:

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
										was completed without error.
										Auto Offline Data Collection: Enabled.
Self-test execution status:	  (   0) The previous self-test routine completed
										without error or no self-test has ever
										been run.
Total time to complete Offline
data collection:				(  584) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   1) minutes.
Extended self-test routine
recommended polling time:		( 231) minutes.
Conveyance self-test routine
recommended polling time:		(   2) minutes.
SCT capabilities:			  (0x50bd) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate	 0x000f   082   066   044	Pre-fail  Always	   -	   179193734
  3 Spin_Up_Time			0x0003   095   095   000	Pre-fail  Always	   -	   0
  4 Start_Stop_Count		0x0032   100   100   020	Old_age   Always	   -	   33
  5 Reallocated_Sector_Ct   0x0033   100   100   010	Pre-fail  Always	   -	   0
  7 Seek_Error_Rate		 0x000f   073   060   030	Pre-fail  Always	   -	   25141122
  9 Power_On_Hours		  0x0032   100   100   000	Old_age   Always	   -	   126
10 Spin_Retry_Count		0x0013   100   100   097	Pre-fail  Always	   -	   0
12 Power_Cycle_Count	   0x0032   100   100   020	Old_age   Always	   -	   26
184 End-to-End_Error		0x0032   100   100   099	Old_age   Always	   -	   0
187 Reported_Uncorrect	  0x0032   100   100   000	Old_age   Always	   -	   0
188 Command_Timeout		 0x0032   100   100   000	Old_age   Always	   -	   0
189 High_Fly_Writes		 0x003a   100   100   000	Old_age   Always	   -	   0
190 Airflow_Temperature_Cel 0x0022   070   062   045	Old_age   Always	   -	   30 (Min/Max 15/33)
191 G-Sense_Error_Rate	  0x0032   100   100   000	Old_age   Always	   -	   0
192 Power-Off_Retract_Count 0x0032   100   100   000	Old_age   Always	   -	   22
193 Load_Cycle_Count		0x0032   100   100   000	Old_age   Always	   -	   35
194 Temperature_Celsius	 0x0022   030   040   000	Old_age   Always	   -	   30 (0 14 0 0 0)
195 Hardware_ECC_Recovered  0x001a   022   016   000	Old_age   Always	   -	   179193734
197 Current_Pending_Sector  0x0012   100   100   000	Old_age   Always	   -	   0
198 Offline_Uncorrectable   0x0010   100   100   000	Old_age   Offline	  -	   0
199 UDMA_CRC_Error_Count	0x003e   200   200   000	Old_age   Always	   -	   0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline	Completed without error	   00%	   114		 -
# 2  Extended offline	Completed without error	   00%		77		 -
# 3  Short offline	   Completed without error	   00%		73		 -

 

[BigDave]

This drive appears to have the smart values of a Seagate brand drive. Seagate drives are very different in the way they report SMART values
when compared to most other manufacturers. Keep an eye on line 197 and if it remains a zero value, your drive is probably fine.
If you want reassurance, you can Google this for more information ;)

 

[Neobright]

Hi Big Dave,

Thanks for the reply - yes you are right, this is a Seagate ES.3 SATA drive. I found similar results on 3 other ES3 drives once they completed, so does look like it could be the manufacturer setup as you suggest.

I found the following useful:

Code:

Backblaze's analysis of nearly 40,000 drives showed five SMART metrics that correlate strongly with impending disk drive failure:


SMART 5 - Reallocated_Sector_Count.
SMART 187 - Reported_Uncorrectable_Errors.
SMART 188 - Command_Timeout.
SMART 197 - Current_Pending_Sector_Count.
SMART 198 - Offline_Uncorrectable

Taken from a Computer World article on Backblaze HDs. All of these indicators, across all 4 HDs ES.3 drives are coming up as zero, and have passed SMART extended plus badblocks fine.

Thank you again for your support, looks like it isn't a problem with the drives after all.