-
Important Announcement for the TrueNAS Community.
The TrueNAS Community has now been moved. This forum has become READ-ONLY for historical purposes. Please feel free to join us on the new TrueNAS Community Forums
Help with critical alert
- Thread starter BlazeStar
- Start date
- Status
darkwarrior
Patron
- Joined
- Mar 29, 2015
- Messages
- 336
Hi there,
You gotta check the SMART status of your drive ada4.
Do you have scheduled long and short SMART tests on all your drives ?
You gotta check the SMART status of your drive ada4.
Do you have scheduled long and short SMART tests on all your drives ?
Yes : short test every week, extended every month.
What output should I put to help?
darkwarrior
Patron
- Joined
- Mar 29, 2015
- Messages
- 336
You can run the following command for instance:
BTW: What is your system config ?
smartctl -x /dev/ada4 BTW: What is your system config ?
Robert Trevellyan
Pony Wrangler
- Joined
- May 16, 2014
- Messages
- 3,778
Well this box is my home FreeNAS system :
Code:
Build FreeNAS-9.10.1-U2 (f045a8b) Platform Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz Memory 16003MB System Time Mon Nov 28 22:18:21 EST 2016 Uptime 10:18PM up 30 days, 3:45, 0 users Load Average 0.67, 0.45, 0.41
I have two pools:
The first one is a RAIDZ2 composed of 5 X 4 TB drives
This pool is for my stuff.
The other one is a RAIDZ1 pool composed of 3 X 4 TB drives.
This pool is dedicated to receive remote replication from my production server at work.
/dev/ada4 is in the RAIDZ1 pool :(
Here goes:
Code:
[root@HomeNAS] ~# smartctl -x /dev/ada4 smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build) Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Western Digital Se Device Model: WDC WD4000F9YZ-09N20L0 Firmware Version: 01.01A01 User Capacity: 4,000,787,030,016 bytes [4.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 7200 rpm Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS (minor revision not indicated) SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Mon Nov 28 22:19:32 2016 EST SMART support is: Available - device has SMART capability. SMART support is: Enabled AAM feature is: Unavailable APM feature is: Disabled Rd look-ahead is: Enabled Write cache is: Enabled ATA Security is: Disabled, frozen [SEC2] Wt Cache Reorder: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x82) Offline data collection activity was completed without error. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: (43860) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 474) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x70bd) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE 1 Raw_Read_Error_Rate POSR-K 200 200 051 - 0 3 Spin_Up_Time POS--K 147 138 021 - 11616 4 Start_Stop_Count -O--CK 100 100 000 - 47 5 Reallocated_Sector_Ct PO--CK 200 200 140 - 0 7 Seek_Error_Rate -OSR-K 200 200 000 - 0 9 Power_On_Hours -O--CK 076 076 000 - 17634 10 Spin_Retry_Count -O--CK 100 253 000 - 0 11 Calibration_Retry_Count -O--CK 100 253 000 - 0 12 Power_Cycle_Count -O--CK 100 100 000 - 47 183 Runtime_Bad_Block -O--CK 100 100 000 - 0 192 Power-Off_Retract_Count -O--CK 200 200 000 - 28 193 Load_Cycle_Count -O--CK 200 200 000 - 18 194 Temperature_Celsius -O---K 101 087 000 - 51 196 Reallocated_Event_Count -O--CK 200 200 000 - 0 197 Current_Pending_Sector -O--CK 200 200 000 - 20 198 Offline_Uncorrectable ----CK 200 200 000 - 20 199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0 200 Multi_Zone_Error_Rate ---R-- 198 198 000 - 848 ||||||_ K auto-keep |||||__ C event count ||||___ R error rate |||____ S speed/performance ||_____ O updated online |______ P prefailure warning General Purpose Log Directory Version 1 SMART Log Directory Version 1 [multi-sector log support] Address Access R/W Size Description 0x00 GPL,SL R/O 1 Log Directory 0x01 SL R/O 1 Summary SMART error log 0x02 SL R/O 5 Comprehensive SMART error log 0x03 GPL R/O 6 Ext. Comprehensive SMART error log 0x04 GPL,SL R/O 8 Device Statistics log 0x06 SL R/O 1 SMART self-test log 0x07 GPL R/O 1 Extended self-test log 0x08 GPL R/O 2 Power Conditions log 0x09 SL R/W 1 Selective self-test log 0x10 GPL R/O 1 SATA NCQ Queued Error log 0x11 GPL R/O 1 SATA Phy Event Counters log 0x24 GPL R/O 1 Current Device Internal Status Data log 0x80-0x9f GPL,SL R/W 16 Host vendor specific log 0xa0-0xa7 GPL,SL VS 16 Device vendor specific log 0xa8-0xb7 GPL,SL VS 1 Device vendor specific log 0xbd GPL,SL VS 1 Device vendor specific log 0xc0 GPL,SL VS 1 Device vendor specific log 0xc1 GPL VS 93 Device vendor specific log 0xe0 GPL,SL R/W 1 SCT Command/Status 0xe1 GPL,SL R/W 1 SCT Data Transfer SMART Extended Comprehensive Error Log Version: 1 (6 sectors) No Errors Logged SMART Extended Self-test Log Version: 1 (1 sectors) Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed without error 00% 17595 - # 2 Short offline Completed without error 00% 17427 - # 3 Short offline Completed without error 00% 17260 - # 4 Short offline Completed without error 00% 17092 - # 5 Extended offline Completed without error 00% 17076 - # 6 Extended offline Completed without error 00% 17028 - # 7 Short offline Completed without error 00% 16924 - # 8 Short offline Completed without error 00% 16900 - # 9 Short offline Completed without error 00% 16733 - #10 Short offline Completed without error 00% 16565 - #11 Extended offline Completed without error 00% 16501 - #12 Short offline Completed without error 00% 16397 - #13 Extended offline Completed without error 00% 16381 - #14 Short offline Completed without error 00% 16229 - #15 Short offline Completed without error 00% 16061 - #16 Short offline Completed without error 00% 15893 - #17 Short offline Completed without error 00% 15726 - #18 Extended offline Completed without error 00% 15710 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. SCT Status Version: 3 SCT Version (vendor specific): 258 (0x0102) SCT Support Level: 1 Device State: Active (0) Current Temperature: 51 Celsius Power Cycle Min/Max Temperature: 17/60 Celsius Lifetime Min/Max Temperature: 15/65 Celsius Under/Over Temperature Limit Count: 0/0 Vendor specific: 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 SCT Temperature History Version: 2 Temperature Sampling Period: 1 minute Temperature Logging Interval: 1 minute Min/Max recommended Temperature: 0/60 Celsius Min/Max Temperature Limit: -41/85 Celsius Temperature History Size (Index): 478 (444) Index Estimated Time Temperature Celsius 445 2016-11-28 14:22 51 ******************************** ... ..(476 skipped). .. ******************************** 444 2016-11-28 22:19 51 ******************************** SCT Error Recovery Control: Read: 70 (7.0 seconds) Write: 70 (7.0 seconds) Device Statistics (GP Log 0x04) Page Offset Size Value Flags Description 0x01 ===== = = === == General Statistics (rev 2) == 0x01 0x008 4 47 --- Lifetime Power-On Resets 0x01 0x010 4 17634 --- Power-on Hours 0x01 0x018 6 186735074152 --- Logical Sectors Written 0x01 0x020 6 444009157 --- Number of Write Commands 0x01 0x028 6 28030410186 --- Logical Sectors Read 0x01 0x030 6 147690918 --- Number of Read Commands 0x03 ===== = = === == Rotating Media Statistics (rev 1) == 0x03 0x008 4 17319 --- Spindle Motor Power-on Hours 0x03 0x010 4 17319 --- Head Flying Hours 0x03 0x018 4 47 --- Head Load Events 0x03 0x020 4 200 N-- Number of Reallocated Logical Sectors 0x03 0x028 4 9018 --- Read Recovery Attempts 0x03 0x030 4 0 --- Number of Mechanical Start Failures 0x04 ===== = = === == General Errors Statistics (rev 1) == 0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors 0x04 0x010 4 0 --- Resets Between Cmd Acceptance and Completion 0x05 ===== = = === == Temperature Statistics (rev 1) == 0x05 0x008 1 51 --- Current Temperature 0x05 0x010 1 52 --- Average Short Term Temperature 0x05 0x018 1 52 --- Average Long Term Temperature 0x05 0x020 1 65 --- Highest Temperature 0x05 0x028 1 22 --- Lowest Temperature 0x05 0x030 1 61 --- Highest Average Short Term Temperature 0x05 0x038 1 41 --- Lowest Average Short Term Temperature 0x05 0x040 1 57 --- Highest Average Long Term Temperature 0x05 0x048 1 42 --- Lowest Average Long Term Temperature 0x05 0x050 4 7730 --- Time in Over-Temperature 0x05 0x058 1 60 --- Specified Maximum Operating Temperature 0x05 0x060 4 0 --- Time in Under-Temperature 0x05 0x068 1 0 --- Specified Minimum Operating Temperature 0x06 ===== = = === == Transport Statistics (rev 1) == 0x06 0x008 4 266 --- Number of Hardware Resets 0x06 0x010 4 607 --- Number of ASR Events 0x06 0x018 4 0 --- Number of Interface CRC Errors |||_ C monitored condition met ||__ D supports DSN |___ N normalized value SATA Phy Event Counters (GP Log 0x11) ID Size Value Description 0x0001 2 0 Command failed due to ICRC error 0x0002 2 0 R_ERR response for data FIS 0x0003 2 0 R_ERR response for device-to-host data FIS 0x0004 2 0 R_ERR response for host-to-device data FIS 0x0005 2 0 R_ERR response for non-data FIS 0x0006 2 0 R_ERR response for device-to-host non-data FIS 0x0007 2 0 R_ERR response for host-to-device non-data FIS 0x0008 2 0 Device-to-host non-data FIS retries 0x0009 2 8 Transition from drive PhyRdy to drive PhyNRdy 0x000a 2 9 Device-to-host register FISes sent due to a COMRESET 0x000b 2 0 CRC errors within host-to-device FIS 0x000f 2 0 R_ERR response for host-to-device data FIS, CRC 0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC 0x8000 4 2615088 Vendor specific
Last edited:
Robert Trevellyan
Pony Wrangler
- Joined
- May 16, 2014
- Messages
- 3,778
At 51C, the drive is too hot. Are the others this hot? If so, you need to fix the airflow in the box.
There are pending reallocations and uncorrectable sectors in double digits.
The multi_zone_error_rate is a bit worrying.
Overall, the drive looks a bit sick, I would plan on replacing it, but don't throw a brand new drive in there without fixing the cooling.
And don't forget to burn in the new drive before you install it.
There are pending reallocations and uncorrectable sectors in double digits.
The multi_zone_error_rate is a bit worrying.
Overall, the drive looks a bit sick, I would plan on replacing it, but don't throw a brand new drive in there without fixing the cooling.
And don't forget to burn in the new drive before you install it.
Robert Trevellyan
Pony Wrangler
- Joined
- May 16, 2014
- Messages
- 3,778
- Joined
- Feb 15, 2014
- Messages
- 20,194
That's a surprisingly reasonable maximum temperature. I've seen drives that had it at 75 degrees or thereabouts.
Not that 60 degrees is anywhere close to a good idea, but it's a reasonable "if you cross this, you really messed up and we're not honoring the warranty on this drive" threshold.
Not that 60 degrees is anywhere close to a good idea, but it's a reasonable "if you cross this, you really messed up and we're not honoring the warranty on this drive" threshold.
Thanks all for the help, I ordered a new case which comes with a lot fans and awesome cooling specs.
I also filled up a ADVANCE RMA request with WD.
However, i have a dumb question:
I assume the correct procedure is :
1) Plug in the new drive
2) Use the "replace" feature in the FreeNAS GUI
3) Remove the culprit
4) SUCCESS
But my question is "hardware oriented": if I plug in the new drive I'm going to obviously use a different cable and connector than the initial one used by the faulty drive.
Once I'm done, can I unplug it, and use the initial cable and connector previously used by the faulty drive for the new drive? Or I shouldn't play around with that after the switch?
I also filled up a ADVANCE RMA request with WD.
However, i have a dumb question:
I assume the correct procedure is :
1) Plug in the new drive
2) Use the "replace" feature in the FreeNAS GUI
3) Remove the culprit
4) SUCCESS
But my question is "hardware oriented": if I plug in the new drive I'm going to obviously use a different cable and connector than the initial one used by the faulty drive.
Once I'm done, can I unplug it, and use the initial cable and connector previously used by the faulty drive for the new drive? Or I shouldn't play around with that after the switch?
darkwarrior
Patron
- Joined
- Mar 29, 2015
- Messages
- 336
Hi,
You should add another step into your action plan:
0. Check the new case and the temperatures
1) Plug in the new drive
2. Burn-in the drive/s using the ressources available in the forum (=> sticky)
2) Use the "replace" feature in the FreeNAS GUI
3) Remove the culprit
4) SUCCESS
5. Profit
Concerning your other question:
ZFS bases itself on metadata to assign disks to pools, so you can move them around (or even change controller) and the disk will be recognized and used in the correct volume ;)
Sakuru
Guru
- Joined
- Nov 20, 2015
- Messages
- 527
Robert Trevellyan
Pony Wrangler
- Joined
- May 16, 2014
- Messages
- 3,778
Please let the forum know whether they give you a refund, given that the disk was run above its specified maximum temperature for more than 5 days (assuming the count is in minutes).
So I found this:
https://forums.freenas.org/index.php?threads/building-burn-in-and-testing-your-freenas-system.17750/
If I understand correctly, the "burn-in" you're referring to is about stressing the drive and analyzing results, right?
Also, I love point 5. of your list.
Awsome, thanks!
Not sure about this though... unless there's something I don't understand, the documentation is saying to OFFLINE the failing drive before replacing it?
I really thought I needed to let the resilver complete and THEN offline the disk, and then take it out.
Robert Trevellyan
Pony Wrangler
- Joined
- May 16, 2014
- Messages
- 3,778
You are correct. The directions cover the situation when you have no spare drive ports. If you have a spare port, you can use the more robust approach of resilvering with the old drive in place. It's covered in the directions for replacing drives to grow a pool, but someone really should put in a bug/feature request to have the other directions modified too ;)
danb35
Hall of Famer
- Joined
- Aug 16, 2011
- Messages
- 15,504
Thanks all for the help, much appreciated!
I will report back once I reach conclusion with Western Digital and see if they will replace the drive with no cost.
But since I've used ADVANCE RMA it might take a while (then send me a new drive, then I make replacement, then I send them back the faulty drive... so processing could take at least a few weeks, more likely around 2 months).
I will report back once I reach conclusion with Western Digital and see if they will replace the drive with no cost.
But since I've used ADVANCE RMA it might take a while (then send me a new drive, then I make replacement, then I send them back the faulty drive... so processing could take at least a few weeks, more likely around 2 months).
Glorious1
Guru
- Joined
- Nov 23, 2014
- Messages
- 1,211
You didn't mention what motherboard you have, but if it is Supermicro, you might consider using one of these scripts to monitor drive and CPU temperatures, and optionally control the fans to regulate the temperatures.
https://forums.freenas.org/index.php?resources/fan-scripts-for-supermicro-boards-using-pid-logic.24/
Most people say drives shouldn't get above 40 C, some even say 35 C.
https://forums.freenas.org/index.php?resources/fan-scripts-for-supermicro-boards-using-pid-logic.24/
Most people say drives shouldn't get above 40 C, some even say 35 C.
- Status
