iX Customer Support

Terms & Conditions

Payment

Payment for the products listed on an invoice is to be made in accordance with the payment terms you have established with iXsystems. Unless other payment terms have been established, those terms will default to “Prepayment” upon placement of the order. You agree to pay as specified on the invoice. Past due invoices are subject to a late charge of 1.5% per month.

Money Back Guarantee

If for any reason you are not satisfied with the Product you purchased from iXsystems, you may return it to iXsystems and obtain a credit or refund excluding shipping and handling charges and any restocking fee as appropriate. To qualify, you must return the Product, and any accompanying reference manual, media or other associated documentation so that it arrives at iXsystems within a period of 30 calendar days from the original shipment date to you. Software does not qualify for a money back guarantee. iXsystems reserves the right to charge a 20% restocking fee on returns.

Trade Agreements Act (TAA) Compliance

iXsystems declares that all of its workstations, computers, servers, and storage products are fully compliant with the Trade Agreements Act (19 U.S.C. & 2501-2581). All iXsystems products are manufactured at our headquarters facility in San Jose, California, USA.

Title to Products

Title is transferred to you when product is shipped Free On Board (FOB) shipping point (Origin). However, iXsystems reserves a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.

Limitation of Liability

Under no circumstances is iXsystems liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.

Trademarks

iXsystems Trademark guidelines can be found here.
All non-iXsystems product names, registered trademarks, and trademarks are the property of their respective owners.

General

All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and its territories. Neither party will bring legal action more than one year after the cause of the action arose. The laws of the State of California in the United States of America shall govern this Agreement.
You should retain a copy of your packing list, invoice, and shipping label for telephone assistance, money back guarantee and limited warranty purposes.

Master Supplier Agreements

Available upon request and in some cases will supersede the terms above.

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