Careers

We’re Hiring!

Open source technology is our passion and we’re looking for a few good people to join our team.

The driving principle behind everything we do at iXsystems is the belief that Open Source technology has the power to change the world through its process of open and collaborative innovation and that clients come first. If you’re interested in storage, servers or Open Source technology, then it’s a distinct advantage to work for a company that speaks your language. iXsystems is looking for people that are innovative, dedicated, and self-motivated, as well as passionate team players. Tell us why you’re interested in working for iXsystems by sending us an email with your resume (in PDF) attached to careers@ixsystems.com. iXsystems offers competitive salaries, stock options, free lunch on Fridays, comprehensive health benefits (such as medical, dental, and life insurance) and a company sponsored 401K Plan. Our headquarters is located in North San Jose near Montague Expressway and Interstate 880, convenient for anyone located in the Bay Area.

Position Location Legend:

iXsystems Headquarters

San Jose, California

US South

Maryville, Tennessee

Remote Positon

Planet Earth

Position Available: Account Development Representative (EMEA)

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The Account Development Representative responds to Sales Accepted Leads (SAL) from SMB to mid-tier companies. Vets and determines end-user requirements, produce and delivers quotes, closes sales to meet revenue and margin goals. Documents all sales activity in Salesforce and other reporting tools.

Responsibilities

  • Build and maintain Client and Channel Partner Partner relationships
  • Track and record activity and metrics throughout the sales process in Salesforce
  • Discover and align storage solutions to meet our client and partners requirements
  • Meet and exceed sales goals
  • Understand and keep up to date with industry and competitive landscape
  • Assist Account Managers with quotes, follow up and order entry

Preferred Qualifications

  • Strong written and verbal communication skills
  • Works independently and is a self-starter
  • Indirect Sales Channel/Partner sales experience
  • Experience with CRM, Salesforce preferred
  • Ability to find solutions to complex issues
  • 1-3 years of sales/customer service experience.
  • Multi-lingual must be proficient in English, Spanish, and/or Portuguese preferred, but will consider other languages.

Position Available: Account Manager – Servers/Storage

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Storage background is a must, with 2-3 years minimum sales and biz dev experience. Server/storage-specific Sales background a plus. Highly-competitive, uncapped earning potential in a fun, fast-paced, close-knit & collaborative environment. iXsystems is an employee-owned, employee-second (second only to customers, of course!) company that has the lowest employee turnover in the industry.

If you think you’re a fit, send a resume to careers@ixsystems.com and tell us why!

Position Available: Account Manager US

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Intro: 

Are you an Account Manager with a history of achieving sales goals? We are seeking a motivated individual to work within the US.

Key Qualifications 

  • Generate growth around iXsystems’ full portfolio of hybrid and all-flash unified storage arrays
  • Effectively communicate and present the iXsystems company vision, value proposition, and go-to-market strategy in all communication forms
  • Handle a complex and technical medium-term sales process from lead to quote to close to maintenance, support, and advocacy
  • Generate revenue by developing business and securing long-term customer relationships and referrals by demonstrating a steadfast commitment to providing an amazing customer experience by becoming your customers’ Trusted Advisor
  • Willingness to travel up to 25%
  • Telecommuting possible for the right candidate

Skills, Experience, and Education Requirements: 

  • 5+ years experience in B2B sales for both large and small organizations where brand recognition may not be strong
  • 2+ years experience in Storage Sales and/or Datacenter Technologies
  • Proven track record of handling complex solution sales and medium-long sales cycles
  • Consistent track record of exceeding quota while maintaining customer loyalty and required product margins.
  • Comfortable being the “underdog” and not just leveraging a name brand to open doors
  • Self-starter, comfortable working in a fast-paced environment, and capable of multi-tasking
  • Excellent communication, presentation, problem-solving, planning, and time management skills.
  • Experience using Salesforce a plus
  • Proficient in Salesforce (CRM)
  • A positive, can-do, team-oriented attitude.
  • Ability to be both self-reliant and a team player
  • Background in Open Source Technologies a plus
  • Familiarity with FreeNAS a major plus
  • Four-Year Degree Preferred

Position Available: Community Designer & YouTube/Brand Ambassador

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Looking for a career where you can immerse yourself into a large technical community of storage users and developers, engage with them over social media, and make videos to help drive interest to new and existing users, while also helping them learn about new and exciting technology? Look no further!

iXsystems, the company behind the most popular open source storage technology in the world (TrueNAS/FreeNAS), is looking for a passionate brand ambassador, community leader, and YouTuber. The right candidate will have skill and experience in production, video editing, and management of a YouTube channel; as well as the capability to piece together clever and interesting technology content (Especially video!) on various social media platforms for a community of eager storage and technology enthusiasts.

Being able to talk comfortably on camera and organize large amounts of content will help tremendously with this position. Videos may include interviewing various people inside the company, how-to videos, hardware walkthroughs, and general marketing content. Being able to work with diverse personalities in a massive online community is a must.

Requirements:

  • 4 year college degree is preferred, but experience and/or a 2 year degree may be substituted for exceptional candidates that can demonstrate a high degree of proficiency.
  • A passion for technology and communication; bonus if that passion/experience extends to storage, open source software, and/or community management/design.
  • Proficiency in Google G Suite and/or MS Office.
  • A Portfolio showcasing you being on camera is essential to this position.
  • Reside within commuting distance from Knoxville, TN or San Jose, CA. Or, if working remotely, have an existing video studio or the necessary space to set one up.

Daily Tasks May Include:

  • Interacting with the TrueNAS Community and getting people excited about our software and products.
  • Producing great video content on a regular cadence.
  • Working with the Social Media Specialist to regularly post original video content to YouTube, Facebook, Twitter, Instagram, Reddit, and TikTok.
  • Building relationships and partnerships with other influencers to help spread our company’s message.
  • Keep up with the YouTube Blog.
  • Writing Community-related Blogs and Forum posts.
  • Exceeding expectations / KPIs relating to Community and Video engagement.
  • Using a RedBook to keep up with and accomplish daily tasks.
  • Helping with Live Event Logistics as needed.

Position Available: Human Resources Representative

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The Human Resources Representative will collect and maintain HR data related to compensation, benefits, training, recruitment, etc. Assists in administering human resources policies and procedures. May prepare internal employee communications regarding compensation, benefits, or company policies. Processes requests according to established procedures. Participates in the daily functions of the HR department including performance management, records management, benefits, leave, and maintaining the HR calendar.

Duties/Responsibilities:

  • Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments.
  • Conducts or acquires background checks and employee verification.
  • Assists in new hire orientation.
  • Administers employee recognition programs.
  • Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; performance management; occupational health and safety; and training.
  • Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
  • Attends and participates in employee disciplinary meetings, terminations, and investigations.
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Knowledge of employment-related laws and regulations.
  • Proficient with business software.
  • Proficiency with or the ability to quickly learn the HR management systems.

Education and Experience:

  • Degree or equivalent direct job experience in Human Resources.
  • At least one year of human resource experience.
  • Professional certification a plus.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.

Position Available: Junior Operating Systems Engineer

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Growing company with exciting next-generation storage products is looking for a software engineer with experience in development of operating systems, helping a small team develop and maintain exciting and challenging features to a mature product.

Duties/Responsibilities:

  • Design, develop, test and support code
    • Linux kernel and toolchain development
    • Maintain packages
  • Interact with remote users to diagnose/debug issues
  • Weekly status reports
  • Attending backend team and related meetings

Required Skills/Abilities: 

  • Able to multitask, prioritize, and manage time efficiently
  • Able to create elegant, efficient, and testable code
  • Proven C language skills
  • Solid understanding of UNIX / Linux Operating Systems (processes, memory, filesystem)
  • Solid understanding of asynchronous and parallel programming
  • GitHub and Jira experience

Preferred Skills/Abilities:

  • Experience with Linux kernel development
  • Copy-on-write filesystem basic knowledge (ZFS)
  • Solid understanding of sharing protocols (NFS, iSCSI, SMB)
  • Experience with FreeBSD is a big plus

Education and Experience:

  • Bachelor’s degree in Computer Science
  • Between two and five years of experience in the software development industry

Position Available: Junior Systems Administrator

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We are looking for a talented Junior Systems Administrator to join our growing IT team based in San Jose, CA. The Jr Systems Administrator role is the first line of support for all helpdesk requests. We support all of our clients’ information technology ranging from end user applications/infrastructure to cutting edge compute and storage systems in the datacenter. You will be responsible for supporting our employees with many test lab, network, desktop, remote, and other technical needs.

Duties and Responsibilities:

  • Work directly under supervision of the IT Department management on internal infrastructure, applications, and related projects.
  • Provide personal day-to-day support to all employees, both in-person and remote
  • Analyze, troubleshoot, and resolve issues with workstations, printers, servers, or network devices
  • Set-up new workstations including monitors, phones, software, and hardware
  • Update and expand on internal documentation
  • Follow all best practices and procedures as established by the IT Department and Management
  • Perform regular day-to-day Systems Administration activities such as User Administrations, Network Switch Management, Disk Management, Storage Management, Asset Management and more.
  • Perform Employee provisioning including hardware setup, account creation, onboarding/system training.
  • Manage network configuration changes
  • Perform installation, replacement, and cabling of rack mounted equipment as needed in All IT environments

Requirements:

  • High school degree or equivalent required
  • Minimum of 1 years of hands-on helpdesk, network administration, or system administration experience is required.
  • Minimum of 1 year experience UNIX, BSD, Linux
  • Minimum of 1 year Windows experience

Preferred Skills:

  • Associated Degree in related field
  • Experience with Juniper Switch configurations, IP Management, and VLAN Network configurations
  • Working knowledge of virtualization, VMWare, Xen, or equivalent
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with using Atlassian JIRA and Confluence or similar ticketing system preferred
  • Experience with Docker, Kubernetes or similar preferred
  • Experience using Github or similar code repositories.
  • Experience with LDAP and/or Active Directory environments.
  • System administration and related IT certifications
  • Good interpersonal skills and communication with all levels of management
  • Able to multitask, prioritize, and manage time efficiently
  • Able to physically stand, bend, squat, and lift equipment up to 30 pounds or more

Position Available: Manufacturing Process Engineer

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The Manufacturing Process Engineer will develop and improve manufacturing processes by studying existing product and manufacturing methods.

Responsibilities:

  • Assess and set-up production infrastructure and production process flow set-up.
  • Manage NPI introduction process and production documentation management to include:
  • WO BOM Validation
  • Shop Floor Control System Routing
  • Repaid and Quality Error Code Set-Up
  • Production Flow Diagram
  • Work Instructions
  • Pack Out Instructions
  • Accountable for Change Order Management to include:  Assess, document and communicate all production floor and/or customer driven changes • Coordinate ECN phase in/cut in process
  • Control ECN/ECO Documentation
  • Control Manufacturing Notice Documentation
  • Update all applicable work instructions
  • Responsible for production training in the areas of NPI, ongoing KPI’s and ECN’s.
  • Provide project detail status reports to internal core team managers, and when applicable, our customers.
  • Calculate Task time and workforce requirements.

Qualifications: 

  • Bachelor’s Degree in an Engineering discipline (preferably Industrial or Mechanical)
  • Established analytical and problem solving skills with a strong continuous improvement mindset to drive and identify improvement plans.
  • Understanding of Lean Manufacturing, Six Sigma and 5S disciples.
  • Detail-oriented with excellent written and verbal communication skills, to include presentation skills.
  • Flexibility to travel to other client sites as needed (5%+ Domestic & International).
  • Flexibility to travel to customer locations as needed (5%+ Domestic & International).

Position Available: Python Engineer

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Growing company with exciting next-generation storage products is looking for a seasoned Validation and Documentation Engineer to assist with software testing and documentation tasks. Validation and Documentation Engineers work in a fast-paced environment to conduct software testing and release engineering related tasks to maximize product value and constantly improve the customer experience.

Duties/Responsibilities:

  • Develop, maintain, and document manual and automated test scripts for a Web-driven user interface and REST API.
  • Convert written manual test procedures to automated test scripts.
  • Monitor and collaborate with developers to resolve automated testing failures.
  • Release engineering tasks, including producing internal software builds.
  • Use testing procedures and experience as a foundation to create or improve documentation products, including software API documentation.

Required Skills/Abilities:

  • Proficient with Linux, Python, pytest, websockets, Git, Markdown, HTML, and CSS.
  • Strong background with Virtualization frameworks such as KVM and Docker.
  • Experience with Jenkins and Github Actions are preferred.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal skills for developer, product manager, and user interactions.
  • Self-motivated to research and create high-quality written procedures.
  • Extensive knowledge of or can quickly learn testing procedures for software development.
  • Extensive knowledge of and experience with computer server hardware components, interconnects, assembly and configuration.
  • Previous experience with release engineering and security vulnerability evaluation are a plus.
  • Experience with NAS, TrueNAS, and OpenZFS is also a plus.

Education and Experience:

  • Bachelor’s Degree in Engineering or equivalent experience.
  • At least 2 years of related test development experience is preferred.

Position Available: Sales Engineer (Storage & Data Center)

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iXsystems, the company behind the world’s most popular software-defined storage software, FreeNAS, and its enterprise counterpart, TrueNAS, is looking for dynamic Sales Engineers to work closely with the Account Management Team as part of the Sales Division. At iX, Sales Engineers handle the technical aspects of the sales cycle, including the delivery of technical presentations, training and enabling channel partners, and ensuring successful customer deployments. You will also work closely with the Product Management and Engineering Teams to help define and evolve our product line, based on customer demand and field feedback. You will be joining a fun, passionate Sales Team in an important role that has the ability to make a direct impact to iXsystems’ growth, while evangelizing iXsystems Open Source and commercial products that are both the best value in Enterprise Storage.

Key Qualifications

  • Ability to consume and deliver technical material on OpenZFS and the TrueNAS/FreeNAS storage products along with adjacent datacenter technologies
  • Excellent technical understanding of SAN/NAS technology and storage/network performance
  • Familiarity with backup, cloud, file system architecture, and virtualization technology
  • Excellent understanding of VM technology, including VMware ESXi, Hyper-V, XenServer, and/or KVM hypervisors
  • Ability to present and communicate the above to both technical and non-technical audiences, as well as explain cost, TCO, and ROI models at a basic level to Executives and Finance Departments
  • Extensive knowledge of, or interest in, Open Source software
  • Keen understanding of the B2B IT sales processes and cycle
  • Excellent communication, problem-solving, and critical-thinking skills
  • Familiarity with CRM systems
  • Ability to travel for work (up to 25%)

Responsibilities

  • Provide pre-sales technical assistance to the Sales Team in generating net-new business by assessing and determining customer storage/server requirements and then designing appropriate solutions
  • Prepare and deliver technical presentations and product demos that generate rapport with customers and prospects by addressing technical questions
  • Gain customer acceptance by explaining or demonstrating cost reductions and operations improvements to be had with iXsystems products
  • Maintain customer records with technical notes in SalesForce.com
  • Help with the successful deployment of new storage and server systems both remotely and occasionally on-site
  • Provide post-sales technical account management support by helping uncover new opportunities in existing accounts
  • Assist Support Team in solving problems with customer installed equipment
  • Act as customer-liaison to the Product Management and Engineering teams by gathering and reporting on customer feedback and feature demands
  • Help in researching, benchmarking, and testing existing products and various adjacent applications
  • Stay abreast of storage and server market and competitor trends
  • Provide product training to internal Sales Team, Channel Partners, and end customers

Education

  • BS in Engineering or similar technical degree
  • 2+ years experience as a Storage Sales Engineer or 3+ years experience with enterprise storage (either in the Storage industry or as an end user)
  • Experience with OpenZFS, FreeBSD, Open Source software, or FreeNAS/TrueNAS is a plus
  • VMware or storage certifications are a plus

To apply, please email your resumé (PDF) to careers@ixsystems.com.

Position Available: Senior Accountant

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Are you a senior accountant looking for the next opportunity where you’ll be able to learn multiple business models and revenue streams? iXsystems is the place for you to land. We’re a technology company with a combination of eCommerce, SaaS, and Manufacturing. We’re in our next phase of growth and looking for a dedicated individual to join the accounting department.

The ideal applicant will have solid accounting knowledge, confidence in his or her ability, be a problem solver with effective organizational skills, dedicated, detail-oriented, and able to multi-task. Ideal candidates will have 5 – 6 years or more experience in a general accounting position.

The Senior Accountant will work closely with different departments, must be courteous, demonstrate patience, and operate with a customer-eccentric approach. The Senior Accountant will report directly to the Director of Accounting. This will be an amazing opportunity as you will be able to get experience in eCom/SaaS/Manufacturing, participate in ERP/software implementation, and be an important member of the accounting team.

Full disclosure. The job is very demanding and requires a lot of detail work as we work through our growing pains. However, the opportunity for growth is there and maybe a chance to manage an Associate Accountant.

Essential Duties and Responsibilities:

  • Lead month and year-end close
  • Journal entries preparation and review
  • Solid knowledge of ASC 606 with a general understanding of ASC 326 and ASC 842
  • Manage the deferred revenue and prepaid costs (i.e., property taxes, software, insurance, etc.)
  • Prepare and/or review monthly account reconciliations and quarterly rollforwards
  • Must be able to perform subscription, eCommerce, and cost accounting functions
  • Manage proper recording and review of fixed assets, including acquisitions, dispositions, impairments, and depreciation of assets
  • Take ownership of Avalara sales/use tax filing for 36 states and oversee additional state registrations
  • Review Sales Orders and Sales Invoices for correct sales tax rates before billing
  • Participate in cost control activities
  • Compilation/review of COGS, L&OH allocation, price variances, and absorption schedule each month
  • Define, document, and enforce internal control procedures and accounting policies
  • Ability to manipulate data, identify trends in data, and interpret the data
  • Willingness to take ownership of billing and sales commissions calculations and prepare for review by Director of Accounting
  • Occasionally participate in physical inventory counts
  • Assist with annual external audit/financial review
  • Identify opportunities to improve existing accounting processes and strengthen internal controls
  • Propose practical and cost-effective solutions for inefficient processes
  • Help with ERP/FP&A solution implementation
  • Maintain accounting data and workpapers with the utmost detail
  • Perform ad-hoc analysis as needed
  • Special projects and other duties as required

Job Requirements:

  • BS/BA in Accounting required
  • CMA or CPA and public accounting experience desired, but not required
  • Strong knowledge of accounting (GAAP) theory, internal controls, and accounting practice
  • Must have strong Microsoft Excel skills (i.e., Intermediate to advanced level MS Excel skillset)
  • Full Accounting Cycle experience and willingness to work overtime when needed
  • Excellent attention to detail and diligence to ensure consistent quality of work product
  • Solid knowledge of ERP systems and software. The company is transitioning from SQL Ledger to a new ERP (i.e., most likely Netsuite) and needs someone willing to participate in the implementation process
  • Minimum 4-5 years of general ledger experience. We are open to someone with more experience
  • Outgoing personality, open-minded, and able to integrate into a dynamic, multi-cultural team spread across different parts of the world
  • Self-confidence to develop and articulate ideas with critical thinking skills
  • Ability and motivation to deliver results and be proactive
  • Effective verbal and written communication skills
  • Strong organizational skills with the ability to multi-task and prioritize
  • Ability to work independently and collaboratively with groups
  • Excellent attentiveness to detail and solutions-oriented mind state

Position Available: Senior Clustering Engineer

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Growing company with exciting next-generation storage products is looking for a seasoned software engineer with experience in development of clustering filesystems, helping a small team develop and maintain exciting and challenging features to a mature product.

Duties/Responsibilities:

  • Design, develop, test and support code
    • Glusterfs development and bugfixing
    • Operating System toolchain
    • Maintain packages
  • Interact with remote users to diagnose/debug issues
  • Weekly status reports
  • Attending backend team and related meetings

Required Skills/Abilities: 

  • Able to multitask, prioritize, and manage time efficiently
  • Able to create elegant, efficient, and testable code
  • Proven C language skills
  • Understanding of the internals of a clustering filesystem (Gluster, Ceph)
  • Solid understanding of UNIX / Linux Operating Systems (processes, memory, filesystem)
  • Solid understanding of asynchronous and parallel programming
  • GitHub and Jira experience

Preferred Skills/Abilities:

  • Experience with Linux kernel development
  • Copy-on-write filesystem basic knowledge (ZFS)
  • Solid understanding of sharing protocols (NFS, iSCSI, SMB)

Education and Experience:

  • Bachelor’s degree in Computer Science
  • At least 5 years of experience in the software development industry

Position Available: Senior Operating Systems Engineer

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Growing company with exciting next-generation storage products is looking for a seasoned software engineer with experience in Operating Systems development with focus on file systems and networking, helping a small team develop exciting and challenging new features to a mature product.

Duties/Responsibilities:

  • Design, develop, test, and support code
  • Interact with remote users to diagnose/debug issues
  • Interact with open source communities (Linux, FreeBSD, OpenZFS, etc.)
  • Weekly status reports
  • Attending OS team and related meetings

Required Skills/Abilities:

  • Able to multitask, prioritize, and manage time efficiently
  • Able to create elegant, efficient, and testable code
  • Proven C language skills
  • Solid understanding of UNIX / Linux Operating Systems (processes, memory, filesystem, networking)
  • Solid understanding of asynchronous and parallel programming
  • Solid understanding of sharing protocols (NFS, iSCSI, SMB)
  • Experience with Linux kernel
  • GitHub and Jira experience

Preferred Skills/Abilities:

  • FreeBSD experience is a big plus
  • Copy-on-write filesystem basic knowledge (ZFS)

Education and Experience:

  • Bachelor’s degree in Computer Science
  • At least 5 years of experience in the software development industry

Position Available: Senior Performance Engineer

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As a Senior Performance Engineer at iXsystems you will have a direct impact in shaping the future of our hardware, and software offerings. You will be working alongside a very talented team of engineers and product managers leveraging your technical expertise to optimize key characteristics of the world’s most popular Open Source Storage solution.

Duties/Responsibilities:

  • Reviews assigned high-level testing tasks and creates detailed, specific test plans to cover all necessary test requirements.
  • Executes assigned performance and qualification testing, following assigned test plan, documenting test plan execution and progress in ticketing infrastructure.
  • Support new product design, and planning through performance testing, and analysis.
  • Modeling, analysing, measuring, and improving performance of the TrueNAS product family.
  • Develops and improves automation frameworks for performance qualification testing and analysis in order to provide continual process improvement.
  • Develop test code methodology and organize test report results.
  • Work with Product Management to model and define performance targets for new hardware and software solutions.
  • Conducts analysis of results from completed test plans and generates reports for engineering, sales, support, and product management to support investigations.
  • As directed, provides assistance to support and sales teams on performance-related engagements.

Required Skills/Abilities:

  • In-depth understanding of distributed systems, communications, and storage protocols as well as hands-on familiarity with protocols such as SCSI, Fibre Channel, Ethernet, NFS, SMB, and S3 protocols. Experience with OpenZFS is a plus.
  • Experience with Linux and multicore/multithreaded software systems and virtualized (ESXi, KVM, Docker) environments. Experience with FreeBSD is a plus.
  • Must have familiarity with standard performance analysis tools used to analyze and diagnose performance issues in Linux and storage networks. Experience with fio, python, pandas, vdbench, and SPEC are a plus.
  • Excellent interpersonal skills with the ability to serve as a liaison with developers, product managers, customer support, sales engineers, and vendor representatives.

Education and Experience:

  • Bachelor’s degree in Engineering or equivalent experience.
  • At least 3-5 years of related experience.

Position Available: Strategic Sourcing Specialist

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The Strategic Sourcing Specialist will join the Supply Chain team in executing strategies on all phases of procurement and inventory fulfillment. This position will be responsible for maintaining inventory levels for key Product Lines in addition to managing our positioning on return material authorization (RMA) inventory. This role will actively communicate and work with multiple vendors and manufacturers to meet procurement needs. It will also require the individual to collaborate with different internal organizations on product development projects and processes.

Key Responsibilities:

  • Collaborate with the Sales, Operations, and Support teams to maximize efficiency, productivity, and communication involving Supply Chain.
  • Document RMA and DOA processes established by multiple Manufacturers on all key Product Line components.
  • Perform purchasing functions such as sending RFQs, creating Purchase Orders, and availability check for Sales.
  • Analyze and monitor our inventory positioning for RMA to ensure constant availability to meet SLA demands.
  • Assess our inventory levels and risks by factoring in forecast and demand planning provided by Sales and Product Management.
  • Generate necessary reports needed for Supply Chain which includes reports like Vendor KPIs.
  • Assist with managing our relationship with Vendors and Manufacturers to ensure best pricing and lead times.

Requirements:

  • Preferred Bachelor’s degree in administration, logistics, supply chain or related field.
  • Proven experience in sourcing processes.
  • A thorough understanding of sourcing methodologies.
  • 2+ years of experience as a purchasing specialist or in a similar role.
  • Good working knowledge of purchasing strategies.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong analytical thinking and problem-solving skills.
  • Proficiency in Microsoft Office and with business application software, purchasing, and resource planning systems.
  • Team player with strong organizational skills.

Position Available: Supply Chain Manager

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The Supply Chain Manager will join the Supply Chain team in executing the company’s procurement strategies. The candidate will be a team leader who will be responsible for overseeing the Strategic Sourcing team. It will require someone who manages the life cycles for our key software and hardware storage product lines and ensures a healthy inventory management system by working across multiple departments. In addition, the Supply Chain manager will take ownership of demand forecasting and supply chain planning. The role will also be someone with the ability to collect data accurately, develop KPIs, and manage vendor and manufacturer relationships, including contract negotiations.

Key Job Functions

  • Lead and develop a Supply Chain team focused on Procurement and Strategic Sourcing
  • Analyze demand projection and growth with Sales and Product Management to develop quarterly rolling forecasts
  • Maintain Quarterly Rolling Supply Forecasts
  • Responsible for ensuring healthy Inventory Management for all Product Lines
  • Provide monthly updates on Supply Chain’s positioning and planning
  • Manage the Supply chain life cycle for multiple Product lines
  • Collaborate with multiple key departments to provide efficient Supply Chain strategies on existing and new products
  • Develop KPIs for manufacturers and vendors, schedule and conduct QBRs
  • Drive Supplier Contract Negotiations
  • Identify, lead and drive results on strategic projects
  • Engage with support on reverse logistics and EOL component management
  • Drive timely and effective identification of root cause and resolution of corrective actions
  • Have Clear And Concise Communication Skills
  • Ability to manage and develop personnel
  • Ability to develop, recommend and present organizational growth strategies
  • Ability To Travel As Required ( <15% )

Education Requirements

  • Bachelor degree preferred

Experience

  • 4+ years experience in Supply Chain
  • Experience Working In A Fast Paced Environment
  • Experienced Working In a Collaborative Environment

Position Available: Technical Writer

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Growing company with exciting next-generation storage products is looking for a seasoned Validation and Documentation Technician to assist with software testing and documentation tasks. Validation and Documentation Technicians work in a fast-paced environment to conduct software testing and write a wide variety of public-facing documentation to maximize product value and constantly improve the customer experience.

Duties/Responsibilities:

  • Participate in test planning and development of manual testing scripts.
  • Execute regression and functionality tests.
  • Report issues and triage incoming reported defects and bug tickets.
  • Test and improve existing documentation procedures.
  • Work with hardware teams and products to produce media assets and create installation, component replacement, and hardware troubleshooting procedures.
  • Produce documentation in a wide variety of form factors: printed, PDF, HTML/Markdown, video.
  • Create or edit media content (photos, videos, graphics) to improve the quality of a documentation product.
  • Peer review documentation products or other public-facing text produced internally.

Required Skills/Abilities:

  • Self-motivated to investigate, test, and document features or products with little or no prior knowledge or experience.
  • Willingness to learn a wide variety of complex technology and writing topics and processes.
  • Strong attention to detail.
  • Can comprehend, distill, and simplify complex technical concepts or testing notes.
  • Can effectively communicate with subject matter experts AND non-technical people.
  • Proficient with Adobe Suite applications like InDesign, Photoshop, and AfterEffects.
  • Capable of deploying and using a wide variety of software: Windows, Linux, FreeBSD, Virtualization, Docker, Hugo.
  • G Suite, GitHub, and Jira experience.
  • Familiar with documentation markup languages such as Markdown, HTML, LaTeX, and ReStructuredText.
  • Additional photography and video production experience is preferred.

Education and Experience:

  • Bachelor’s degree in Technical Writing or related subjects (or equivalent experience).
  • One year of technical documentation experience is preferred.
  • Writing and editing experience is also preferred.

Position Available: Tier 1 Customer Support Engineer (Enterprise Storage)

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iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in fielding support cases. Candidate should have administration experience across storage-based technologies along with configuring associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) environments and the ability to handle multiple priorities at once. Familiarity of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures is highly desired. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories, including:

  • Solid competency of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Good understanding of Layer 2/3 protocols and high availability concepts
  • Ability to configure as well as review configurations of associated protocols and settings
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • General understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable

Benefits:

  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered.

Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please email your resumé (PDF) to careers@ixsystems.com.

Position Available: Tier 2 Customer Support Engineer (Enterprise Storage)

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iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in handling complex support cases as well as interface with Engineering and appropriate departments as needed. Candidate must have administration experience across storage-based technologies plus associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) with the ability to handle multiple priorities at once. Understanding of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures and the ability to reproduce customer deployment scenarios is required. Strong customer focus is also a must along with demonstrable troubleshooting competency in a wide variety of categories, including:

  • Solid administration of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Network packet capture/analysis experience, understanding of Layer 2/3 protocols and HA
  • Experience performing debugging through log reviews and associate outputs
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • Share knowledge and experience through documentation and mentoring
  • Working understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable

Benefits:

  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered

Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please email your resumé (PDF) to careers@ixsystems.com.

Position Available: Tier 3 Customer Support Engineer (Enterprise Storage)

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iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, TrueOS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineer to provide advanced support of complex escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in handling complex support cases as well as interface with Engineering and appropriate departments as needed. Candidate must have engineering experience across multiple storage-based technologies plus associated applications deployed across heterogeneous Operating Systems with the ability to handle multiple priorities at once. Expert mastery of enterprise storage and networking deployments across a variety of architectures and the ability to reproduce complex customer deployment scenarios is required. Ability to travel to customer sites when needed. Strong customer focus is also a must along with demonstrable troubleshooting expertise through the following skills and experiences:

  • Engineering expertise with: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol expertise: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services expertise: LDAP, Open Directory, ADS
  • Storage expertise: SAN, NAS, RAID levels, LUNs, multipathing, and extensive ZFS knowledge
  • Expertise in tuning systems, networks, and applications (with a focus around storage)
  • Disaster Recovery and Data Backup deployment expertise across multiple architectures
  • Complex network packet capture/analysis, expertise across the OSI Network protocols and HA
  • Expert in performing debugging through log reviews and associate outputs
  • Extensive experience working in support organizations dealing with enterprise customers
  • Ability to effectively communicate across a wide range of technical and business audiences
  • Extensive understanding of complex technical and business concepts
  • Share knowledge and experience through documentation and lead mentoring
  • Ability as well as desire to quickly learn new technologies and products
  • Bourne/Bash, Python, Django, Perl programming experience

Benefits:

  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered

Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please send your resumé (PDF) to careers@ixsystems.com.

Position Available: UX Engineer

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Growing company with exciting next-generation storage products is looking for an engineer with experience in designing interfaces and improving user experience, helping a small team develop and maintain exciting and challenging features to a mature product.

Duties/Responsibilities:

  • Design new web-based user-interface screens using Adobe XD or similar tools
  • Creating and maintaining unified design system for iXsystems software projects
  • Improve existing interface workflow(s) for functionalities in the product
  • Weekly status reports
  • Interview users, gather design requirements
  • Attending frontend team and related meetings

Required Skills/Abilities: 

  • UI design skills such as Adobe XD, Sketch or similar.
  • Proven HTML, CSS and TypeScript/Javascript knowledge
  • Experience with responsive design programming
  • Understanding of design patterns
  • Able to multitask, prioritize, and manage time efficiently
  • GitHub and Jira experience

Preferred Skills/Abilities:

  • Experience with Angular framework
  • Experience with NAS solutions / Unix systems

Education and Experience:

  • Degree in a related field (graphic design, computer science, HCI)
  • At least 2 years of experience working as an UX Engineer or in a similar position.

Position Available: VP of Marketing

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Join the Open Storage Revolution!

iXsystems, the leader in Enterprise Open Source Storage (TrueNAS/FreeNAS), has gained traction in the storage and hypercoverged infrastructure (HCI) market and needs a dynamic and visionary Marketing Leader who is interested in being a catalyst who can build upon the rapidly-accelerating growth by bringing the brand and marketing strategy to the next level.

The Marketing challenge is a unique one. TrueNAS is already a well-known brand and the world’s most deployed storage software (with 14+ million downloads). It has an active community of 250K+ users, which produces thousands of inbound leads annually and 5K+ customers, and we’re still merely scratching the surface of what’s possible. In Q3 2021, iX will increase its market footprint by setting out to tackle the scale-out and HCI markets with the release of our much anticipated TrueNAS SCALE software and appliances.

As data growth continues to be an ever-increasing challenge for most organizations, iXsystems is in a unique market position as a private, profitable, growing (but well established) company to offer a lifeline to organizations through “enterprise storage with Open Source economics” via TrueNAS.

If you’re a skilled, creative Marketing strategist, able to inspire a team to be exceptional, and interested in joining a growing company (~150 employees) with an awesome culture and no VC overlords, let’s talk about how we can work together to continue to accelerate our success and build a sustainable and unique market position.

The market is ready. The foundation is laid, and iXsystems is on the path to success. Come lend your growth hacking skills to help the Open Storage revolution succeed.

Head of Marketing responsibilities include:

  • Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
  • Set, monitor, and report on team goals
    • (Team Size: 2 Directors, 7 individual contributors)
  • Design branding, positioning, and pricing strategies
  • Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages, sales enablement, and promotional material)
  • Analyze consumer behavior and determine customer personas
  • Identify opportunities to reach new market segments and expand market share
  • Monitor competition (acquisitions, pricing changes and new products and features)
  • Coordinate sales and marketing efforts to boost brand awareness
  • Craft quarterly and annual hiring plans
  • Prepare and manage monthly, quarterly and annual budgets for the Marketing department
  • Participate in the quarterly and annual planning of company objectives

Requirements:

  • Leadership experience as VP or Director of Marketing, preferably with a background in storage, open source, and/or adjacent technologies
  • Analytical, creative mind
  • Experience running successful marketing campaigns and teams
  • Solid knowledge of web analytics and Google Adwords
  • Experience with HubSpot and SalesForce software (or similar)
  • Leadership skills with the ability to set and prioritize goals
  • BSc or MSc in Marketing or relevant field

Open-Source Internship Opportunities

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iXsystems is a proud sponsor and advocate of Open Source in many forms. It directly sponsors the FreeNAS and TrueOS projects, which are FreeBSD based and used by hundreds of thousands of fans world-wide. iX is always looking for fresh talent to get introduced to the Open Source world of development. Students who are looking for college credit, as well as graduates are welcome to apply. Internships typically last 3 months in length, but may be extended depending on the scope of the project being worked on. Interested applicants please send a resume (PDF form preferred) into careers@ixsystems.com

Internship Opportunities

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We are also looking for ambitious individuals to fill internship positions in a variety of departments within iXsystems (Tech, Marketing, Sales, etc.). Students looking for college credit as well as graduates are welcome to apply. Internships are usually 3 months in length although may extend longer depending on the scope of the project being completed. If interested, please email your resumé (PDF) to careers@ixsystems.com.

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