iX Customer Support
Open Tickets and Review
Ticket History
International Numbers
| Country | Domestic Number | Full International Number |
|---|---|---|
| Australia (Melbourne) | 03-9071-1887 | +61-3-9071-1887 |
| Austria (Mobile) | 0670-3080046 | +43-670-3080046 |
| Germany | 0800-1808922 | +49-800-1808922 |
| Hong Kong (National) | 5803-1725 | +852-5803-1725 |
| India (Mumbai) | 022-7127-9242 | +91-22-7127-9242 |
| Malaysia (Kuala Lumpur) | 03-2706-0199 | +60-3-2706-0199 |
| Mexico (Mexico City) | 55-8526-3448 | +52-55-8526-3448 |
| Netherlands (Amsterdam) | 031-20-225-4811 | +31-20-225-4811 |
| Norway (Oslo) | 23-50-37-11 | +47-23-50-37-11 |
| South Africa (Johannesburg) | 010-534-8900 | +27-10-534-8900 |
| Sweden (Stockholm) | 08-124-004-05 | +46-8-124-004-05 |
| UK (London) | 020-7099-5444 | +44-20-7099-5444 |
iXsystems Servers Warranty
iX™ Servers come with a 3-Year Standard Limited Hardware Warranty and Advance Parts Replacement of defective hardware components. No additional purchase required.
- Domestic: 3-Year Limited Hardware Warranty with 12×5 PST Help Desk and Advance Parts Replacement (subject to component availability)
- International: 3-Year Limited Hardware Warranty with 12×5 PST Help Desk and Cross-Ship Parts Replacement
- Deployment Assistance: 30-day basic operating system installation technical support on the originally tested and installed operating system (if installed by iX)
| Support Coverage Levels | Warranty |
|---|---|
| 12×5 Business Hour (PST) Help Desk for Hardware Support (Phone, Email) | Yes |
| 24×7 HelpDesk for Hardware Support | Optional |
| Advance Hardware Replacement: iXsystems will ship replacement component(s) in advance of receiving defective part(s). | Yes* |
| On-Site Hardware Support & Repair (12×5 PST and 24×7) | Optional |
| On-Site Spares (Availability of individual parts or entire kit on site for quick replacement) | Optional |
| Online Support Portal Access: knowledge base, user guide, and other relevant documentation | Yes |
Footnote:
* Domestic RMA Policy: Advanced Replacement + Return Shipping Label (time limited to 14 days). Return label is time limited and the faulty part must arrive at iXsystems within 14 days to avoid an automated invoice for the full cost of the replacement part.
* International RMA Policy: Advanced Replacement; customer responsible for returning failed component (no shipping label). Parts must be received by iXsystems within 30 days to avoid an automated invoice for the full cost of the replacement part.
iXsystems is not liable for any failure to perform or delay in performance of its obligations when and to the extent such failure or delay in performance is due to events outside its reasonable control (“Force Majeure Event”), including without limitation: acts of God, embargoes or blockades, unavailability or breakdowns of public or private telecommunication networks, inability or delay in obtaining supplies of adequate or suitable materials, action by any government authority, including, but not limited to, legislation, orders or restrictions, any industrial action, labor strikes, stoppages, or slowdowns, civil commotion or unrest, terrorist threats or acts, war, or natural disaster. During a Force Majeure Event, iXsystems’ performance is deemed suspended, and at its sole discretion, iXsystems can offer an extension of contract for the duration of the event. During a Force Majeure Event, iXsystems will use reasonable efforts to resolve the failure or delay in its performance.