System crashes during upload

[wpshadow]

Hi,
I'm new with freeNAS so I would need a little help.
As I wrote in the title the system crashes and restarts after I start a smaller or bigger upload. It seems that it doesn't depends on the size of the file, also not on the count. After a few minutes of uploading to the server the whole system is gone.

I only installed a plex server as a plugin and that's it for the moment.

I read a lot about RAM and the swap memory. It it possible that I've to put more RAM into the machine?

I enabled "autotune" but it didn't helped. After that I enabled "Debug Kernel".

Here are the system specifications:

OS Version:
FreeNAS-11.2-U5
(Build Date: Jun 24, 2019 18:41)

Processor:
Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 cores)

Memory:
8 GiB

HostName:
freenas.local

Uptime:
10:12PM up 27 mins, 0 users

What's the next step to analyze what's going on with the system? How can I get more informations about the issue?

 

[pschatz100]

Per forum rules, please post complete hardware specifications. It is not possible to comment on your problem without having more information.

 

[wpshadow]

Is there a way to read out all the hardware specifications or should I simply write in per hand what I've got in the machine?

 

[wpshadow]

Mainboard: Asrock Z77 Extreme6/TB4
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 cores)
RAM: Ballistix Tactical 8GB 1600MHz 8-8-8-24
Harddisks: 1x Crucial MX500 250GB
2x WD Red 4TB, SATA III, 6000 Mbit/s, 5400 rpm, 64 MB, 3.50 inches
power adapter: Hiper HPU-4M-580-PU, 580W
OS: FreeNAS-11.2-U5

 

[pschatz100]

The easiest way to present your system specs is to put it in your signature. That way, you don't have to remember every time you post a question. Also, you do realize that this is an old gaming board and many of its features will not be supported by FreeBSD (the underlying OS for FreeNAS.) For sake of stability, I would go into the bios and disable features that are not being used by FreeNAS. I would also disable FreeNAS Autotune and Debug Kernel. You don't need them.

Now on to your problem:
8Gb RAM should be enough for your configuration. However, the network controller on that board is not on the FreeBSD compatibility list - so that could be your problem. I would pick up an Intel-based network card and then disable the internal network controller. Network cards are not expensive, just make sure it uses an Intel chipset.

 

[wpshadow]

I searched a little and found this one:

Amazon Network Card

I checked it with the hardware list but wasn't able to find it there... I'm not sure about the chipset... Would this card be ok or do you perhaps have a recommendation for me? I don't want to buy the wrong card...

 

[pschatz100]

It should work according to Intel's support page, and it gets good reviews.

 

[wpshadow]

Thanks a lot for the infos and your help!!!

I will order the network card and inform you about the result!

 

[wpshadow]

Hi!

Ok, I got the new network card and installed it in the pc.

The only thing is now, that I didn't found a way to change the network adapter.

What have I to do to "activate" the new network adapter? Is there something to install or something else to do to get the new hardware into the system? I'm searching for a few days but no chance...

I have power on the card, also the communication led is flickering, I've got communication lights on the switch but no new MAC adress on the dhcp.

What can I do? How should I go on?

Best regards,

William

 

[wpshadow]

PS.: I also tried both PCI Express Ports... Same result

 

[wpshadow]

This is the ifconfig - result:

root@freenas[~]# ifconfig
bge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
options=c019b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,TSO4,VLA N_HWTSO,LINKSTATE>
ether bc:5f:f4:58:0e:01
hwaddr bc:5f:f4:58:0e:01
inet 10.0.0.40 netmask 0xffffff00 broadcast 10.0.0.255
inet 10.0.0.41 netmask 0xffffffff broadcast 10.0.0.41
inet 10.0.0.30 netmask 0xffffff00 broadcast 10.0.0.255
nd6 options=9<PERFORMNUD,IFDISABLED>
media: Ethernet autoselect (1000baseT <full-duplex>)
status: active
em0: flags=8c02<BROADCAST,OACTIVE,SIMPLEX,MULTICAST> metric 0 mtu 1500
options=209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC >
ether 00:1b:21:3a:81:ca
hwaddr 00:1b:21:3a:81:ca
nd6 options=9<PERFORMNUD,IFDISABLED>
media: Ethernet autoselect (1000baseT <full-duplex>)
status: active
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
options=600003<RXCSUM,TXCSUM,RXCSUM_IPV6,TXCSUM_IPV6>
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x3
inet 127.0.0.1 netmask 0xff000000
nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
groups: lo

 

[wpshadow]

Ok, I fixed it!

I added the new NIC and had some troubles with my own network configuration.

Now it works. Now I will test the hell out of it!

 

[wpshadow]

Ok, I've a last issue... How can I change the "jail plugins" - NICs to the correct network card now?

Everything else is working without any issues.

 

[wpshadow]

Ok, I think everything works now correctly! Thanks a lot for your help! I think we can close this "issue".

The network card works correctly. I copied arround 50gb and the server iss still up and running! That's awesome!

 

[wpshadow]

Hello again,

it took me some time to do all tests and now I'm back with a few results.

I changed the network card, the system is still crashing when I perform big uploads to the server but now it also crashes when I try to download big data files. From one second to another the NAS is completely unreachable.

The only message I cound find in /var/log/messages is

Code:

Oct  1 22:46:50 freenas collectd[3450]: rrdcached plugin: Failed to connect to RRDCacheD at unix:/var/run/rrdcached.sock: Unable to connect to rrdcached: Connection refused (status=61)

What should I check to find the issues?

 

[wpshadow]

Hi,

I installed freenas on my old pc and tried to copy a few things on the system, like videos and pictures from our holidays. Pictures and small data isn't an issue, big uploads (1gb+) and downloads are causing a very strange behavior: suddenly the system is gone, it's not reachable anymore and the whole system is rebooting.

I asked in the hardware section about this issue and somebody told me, that the onboard network card wasn't compatible with freenas. So I bought an intel PCIe network card with a compatible chipset and I hoped that everything should work now.

The issue is still there, I found informations on the system, the only thing I really found was this entry over and over in /var/log/messages

Code:

Oct  2 23:45:48 freenas collectd[3469]: rrdcached plugin: Failed to connect to RRDCacheD at unix:/var/run/rrdcached.sock: Unable to connect to rrdcached: Connection refused (status=61)

I also got this message:

Code:

Pool NAS1POOL state is ONLINE: One or more devices has experienced an error resulting in data corruption. Applications may be affected.
Tue, 01 Oct 2019 20:49:10 GMT

but I have no idea where I could find out more about it...

Where can I found some infos about the crashes? And how should I go on?

 

[dlavigne]

What's the full output of zpool status within code tags?

 

[wpshadow]

Hi,

here it is:

Code:

root@freenas[~]# zpool status
  pool: NAS1POOL
 state: ONLINE
status: One or more devices has experienced an error resulting in data
        corruption.  Applications may be affected.
action: Restore the file in question if possible.  Otherwise restore the
        entire pool from backup.
   see: http://illumos.org/msg/ZFS-8000-8A
  scan: none requested
config:

        NAME                                            STATE     READ WRITE CKSUM
        NAS1POOL                                        ONLINE       0     0     2
          mirror-0                                      ONLINE       0     0     4
            gptid/672edbce-d0cd-11e9-b0ac-bc5ff4580e01  ONLINE       0     0     4
            gptid/67f82c53-d0cd-11e9-b0ac-bc5ff4580e01  ONLINE       0     0     4

errors: 1 data errors, use '-v' for a list

  pool: freenas-boot
 state: ONLINE
  scan: none requested
config:

        NAME        STATE     READ WRITE CKSUM
        freenas-boot  ONLINE       0     0     0
          ada0p2    ONLINE       0     0     0

errors: No known data errors

 

[wpshadow]

I tried "zpool status -v" and I got the following additional information

Code:

errors: Permanent errors have been detected in the following files:

        /var/db/system/rrd-9a9c823ea6d045b2b2330e3252de4f8d/localhost/df-mnt-NAS1POOL/df_complex-free.rrd

 

[pschatz100]

Did you disable the network adapters in your motherboard bios - so that your new add-in network connector is the only one that the system sees? Did you disable all other features in the motherboard bios that are not relevent to a NAS? That would be where I would start. Also, stop your jails until you confirm that the FreeNAS install itself is stable.