Solved - Plex after update to 1.16.1321 - connection refused in web gui

[Jesper Nygaard]

Hi all,

first of all, english is not my first language, so please bare with me.

Im running Freenas 11.1-U7 with PlexPassMediaServer in a iocage.

Im facing an issue regarding updating Plexmediaserver from version 15.5.994 to 1.16.2.1321.
Im doing a PKG upgrade and the upgrade is running fine.
After the upgrade is complete, im unable to access the web gui at 192.168.1.X:32400/web, I get a connection refused in the browser.
I´ve tried several browsers and computers, the issue persist.
I´ve restarting plexserver and the Freenas server, the issue persist.
Rolling back to a previous snapshot and its working fine again.
I´ve tried updating several times with the same result.

I followed the guide in https://www.youtube.com/watch?v=9rLLsoW7Fbo and tried updating with the steps below without succes, I get the same issue.

1 - load your Plex Server management web-console (running on FreeNAS server)
2 - download the new version from the "Please install manually" link (it's a .tar.bz2 file)
3 - extract both the bz2 and the tar archive using something like 7zip and rename the resulting folder "plexmediaserver"
4 - load your FreeNAS web-console in another tab
5 - go to Services, enable SSH, and edit its configuration to allow the root-user to login
6 - open WinSCP (in Explorer mode if possible)
7 - connect via SSH to your FreeNAS server as the root user
8 - navigate to /mnt/YourJailsPool/iocage/jails/YourPlexJail/root/usr/local/share
9 - open WinSCP's terminal and stop your plex jail (iocage stop plexJailName), and close the terminal **OR** just stop the jail from FreeNAS's Jails section
10 - rename "plexmediaserver" to something else
11 - drag-and-drop your newly extracted/renamed "plexmediaserver" folder into the WinSCP window to upload it
12 - get properties on it, and recursively set root:wheel and mode 775
13 - open the plexmediaserver folder click the "Plex Media Server" file and create a symbolic link to "Plex_Media_Server"
14 - open WinSCP's terminal again and use "chmod -h 775 Plex_Media_Server to make sure your link has the same permissions as the original
15 - also in the terminal, restart your jail "iocage start plex" **or** just restart the jail from FreeNAS's Jails section
16 - don't forget to re-disable root login via ssh



Anybody have an step-by-step guide or a link to a solution?

 

[sretalla]

This option works for me.

https://github.com/ryanakata/PMS_Updater

 

[Jesper Nygaard]

This option works for me.

https://github.com/ryanakata/PMS_Updater

How do I do this, im really a noob, sorry to bother you again.

 

[sretalla]

1. in your jail for plex (iocage console plex), install wget and ca_root_nss (pkg install wget ca_root_nss)
2. still in the jail, go to somewhere you have rights, like /usr/local (cd /usr/local) and create a file by running ee (ee PMS_updater.sh)
3. paste the code from the script file on github (https://github.com/ryanakata/PMS_Updater/blob/master/PMS_Updater.sh), then press esc to exit the editor and select to save the file.
4. make the file you just created executable (chmod 755 PMS_updater.sh)
5. run it (./PMS_updater.sh -u <plex.tv_username> -a -v)

Then when you are done entering your password a couple of times, it's updated.

To update next time,
in your jail for plex (iocage console plex), go to the script directory (cd /usr/local) and run it (./PMS_updater.sh -u <plex.tv_username> -a -v)

 

[Jesper Nygaard]

Hi Sretalla,

Thank you for the guide, Im getting the error below using the script:

Using URL https://plex.tv/api/downloads/1.json?channel=plexpass
Downloading https://plex.tv/api/downloads/1.json?channel=plexpass
Shared object "libdl.so.1" not found, required by "wget"
Error downloading https://plex.tv/api/downloads/1.json?channel=plexpass
root@plexserver:/usr/local #

 

[johnpupu]

ln -sf /lib/libc.so.7 /usr/lib/libdl.so.1

 

[Jesper Nygaard]

After doing ln -sf /lib/libc.so.7 /usr/lib/libdl.so.1, Im getting the error below when running the script:

Using URL https://plex.tv/api/downloads/1.json?channel=plexpass
Downloading https://plex.tv/api/downloads/1.json?channel=plexpass
Password:
--2019-07-21 08:25:21-- https://plex.tv/api/downloads/1.json?channel=plexpass
Resolving plex.tv (plex.tv)... 99.80.242.242, 99.80.231.223, 99.81.213.165
Connecting to plex.tv (plex.tv)|99.80.242.242|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://plex.tv/pms/downloads/5.json?channel=plexpass [following]
--2019-07-21 08:25:21-- https://plex.tv/pms/downloads/5.json?channel=plexpass
Reusing existing connection to plex.tv:443.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/json]
Saving to: '/tmp/1.json?channel=plexpass'

1.json?channel=plex [ <=> ] 19.46K --.-KB/s in 0s

Last-modified header missing -- time-stamps turned off.
2019-07-21 08:25:21 (110 MB/s) - '/tmp/1.json?channel=plexpass' saved [19925]

Download Complete
Searching https://plex.tv/api/downloads/1.json?channel=plexpass for the FreeBSD download URL ....../PMS_updater.sh: perl: not found
Could not find a FreeBSD download link on page https://plex.tv/api/downloads/1.json?channel=plexpass

 

[Gleepwurp]

Hi Jesper,

in your jail, install perl: pkg add perl5-5.28.2

I just found this thread as I was looking for the same thing, and this last command installed perl and allowed me to complete the Plex upgrade.

G.

 

[Jesper Nygaard]

Hi all, thank you for all your help, I was able to update Plex using the steps in this thread :)

1. in your jail for plex (iocage console plex), install wget and ca_root_nss (pkg install wget ca_root_nss)
2. still in the jail, go to somewhere you have rights, like /usr/local (cd /usr/local) and create a file by running ee (ee PMS_updater.sh)
3. paste the code from the script file on github (https://github.com/ryanakata/PMS_Updater/blob/master/PMS_Updater.sh), then press esc to exit the editor and select to save the file.
4. make the file you just created executable (chmod 755 PMS_updater.sh)
5. run ln -sf /lib/libc.so.7 /usr/lib/libdl.so.1
6. run pkg install perl5-5.28.2
7. run ./PMS_updater.sh -u <plex.tv_username> -a -v

 

[sretalla]

5. run ln -sf /lib/libc.so.7 /usr/lib/libdl.so.1
6. run pkg install perl5-5.28.2

If you run a freshly installed plugin jail under 11.2, you should normally not need these steps. With older jails from 11.1 or before, perhaps you will.

Also, please remember that if you do a pkg update && pkg upgrade at some point, you need to run the PMS_updater.sh again right after as the plex pkg will effectively get "downgraded" to whatever was last in the quarterly ports.

 

[Bmck26]

I'm having the same issue accessing the webui after upgrading the iocage jail. I'm stuck on step 5, it says Read-only file system when I run ln -sf /lib/libc.so.7 /usr/lib/libdl.so.1 to make the link.

 

[sretalla]

If you are still running corral like you say in your sig, it's no great surprise it's not working.

If you are using 11.2-U5 and just forgot to update the sig, you may not need steps 5 & 6 if you created the jail on that version of the OS.

 

[Bmck26]

I'm on the latest stable version, 11.2 with a pluginV2. Step 5 was the only one that didn't work but I'm still not able to get to the WebUI. I'll try rolling back to and trying again

 

[sretalla]

Is the service started?

 

[Bmck26]

I could never figure out why I was able to get the GUI to work again so I reinstalled Plex. If I can't get it to work within a couple of hours then it's faster to just reinstall it since my libraries are complicated.