No access to plex media server

[jas51384]

I have installed the Plex Media server plugin and from shell in a new jail. I have it in the same ip scheme and the /24 subnet. I've tried DHCP also. I cannot get to :32400/web setup page on either install. I'm using Cloudflare dns servers. I have the Netgear C7100v modem/router and Xfinity isp. I have watched so many tutorials and tryed so much trouble shooting with no affect. Hopefully someone can help.

Thank you,

Edit: Corrected typo

 

[Samuel Tai]

Did you typo the port? It's :32400, according to https://support.plex.tv/articles/200264746-quick-start-step-by-step-guides/.

 

[jas51384]

Oh yes it's a typo in the post. I have it correct on server and the browser.

 

[Samuel Tai]

What IP are you using for the :32400/web URL? It should be the IP of the plugin, not the IP of the TrueNAS server nor the CloudFlare IP.

 

[jas51384]

TrueNAS=186.156.60.2
Plex Jail=186.156.60.38
both have /24 netmask.

 

[Samuel Tai]

Please screen shot Network->Network Summary and attach. Also provide the output of ifconfig -a.

 

[jas51384]

The ifconfig is from the shell in the plex jail.

Code:

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
        options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
        inet6 ::1 prefixlen 128
        inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
        inet 127.0.0.1 netmask 0xff000000
        groups: lo
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
pflog0: flags=0<> metric 0 mtu 33160
        groups: pflog
epair0b: flags=8863<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        options=8<VLAN_MTU>
        ether 0a:a4:13:31:41:eb
        hwaddr 02:c1:99:78:09:0b
        inet 186.156.60.38 netmask 0xffffff00 broadcast 186.156.60.255
        groups: epair
        media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
        status: active
        nd6 options=1<PERFORMNUD>

 

[Samuel Tai]

No I need the ifconfig output from the host.

 

[jas51384]

Here you go.

Code:

em0: flags=8963<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
        options=4812099<RXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,NOMAP>
        ether 10:c3:7b:6b:bc:90
        inet 186.156.60.2 netmask 0xffffff00 broadcast 186.156.60.255
        media: Ethernet autoselect (1000baseT <full-duplex>)
        status: active
        nd6 options=9<PERFORMNUD,IFDISABLED>
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
        options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
        inet6 ::1 prefixlen 128
        inet6 fe80::1%lo0 prefixlen 64 scopeid 0x2
        inet 127.0.0.1 netmask 0xff000000
        groups: lo
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
pflog0: flags=0<> metric 0 mtu 33160
        groups: pflog
bridge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        ether 58:9c:fc:10:12:09
        id 00:00:00:00:00:00 priority 32768 hellotime 2 fwddelay 15
        maxage 20 holdcnt 6 proto rstp maxaddr 2000 timeout 1200
        root id 00:00:00:00:00:00 priority 32768 ifcost 0 port 0
        member: vnet0.3 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
                ifmaxaddr 0 port 5 priority 128 path cost 2000
        member: em0 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
                ifmaxaddr 0 port 1 priority 128 path cost 20000
        groups: bridge
        nd6 options=9<PERFORMNUD,IFDISABLED>
vnet0.3: flags=8963<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
        description: associated with jail: Plex as nic: epair0b
        options=8<VLAN_MTU>
        ether 0a:a4:13:31:41:ea
        hwaddr 02:c1:99:78:09:0a
        groups: epair
        media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
        status: active
        nd6 options=9<PERFORMNUD,IFDISABLED>

 

[Samuel Tai]

So the networking all looks correct. Is Plex running? Inside the jail, what does pgrep -fl plex show?

 

[jas51384]

Code:

4105 Plex Plug-in [com.plexapp.system] /usr/local/share/plexmediaserver/Resources/Plug-ins-6b0e31a64/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.27.1.5916-6b0e31a64 /usr/local/share/plexmediaserver/Resources/Plug-ins-6b0e31a64/System.bundle
4149 /usr/local/share/plexmediaserver/Plex Tuner Service /usr/local/share/plexmediaserver/Resources/Tuner/Private /usr/local/share/plexmediaserver/Resources/Tuner/Shared 1.27.1.5916-6b0e31a64 32600
4092 /usr/local/share/plexmediaserver/Plex_Media_Server

 

[Samuel Tai]

Can you ping both TrueNAS and the Plex jail IPs?

 

[jas51384]

Looks like they are pinging just fine.

Code:

Pinging 186.156.60.2 with 32 bytes of data:
Reply from 186.156.60.2: bytes=32 time=3ms TTL=64
Reply from 186.156.60.2: bytes=32 time=8ms TTL=64
Reply from 186.156.60.2: bytes=32 time=3ms TTL=64
Reply from 186.156.60.2: bytes=32 time=1ms TTL=64

Ping statistics for 186.156.60.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 8ms, Average = 3ms

Pinging 186.156.60.38 with 32 bytes of data:
Reply from 186.156.60.38: bytes=32 time=39ms TTL=64
Reply from 186.156.60.38: bytes=32 time=2ms TTL=64
Reply from 186.156.60.38: bytes=32 time=2ms TTL=64
Reply from 186.156.60.38: bytes=32 time=2ms TTL=64

Ping statistics for 186.156.60.38:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 39ms, Average = 11ms

 

[Samuel Tai]

And http://186.156.60.38:32400/web doesn't work?

 

[jas51384]

No doesn't work. I never get to the setup server screen.

 

[Samuel Tai]

OK, have you created a Plex.TV account and logged in there? What's supposed to happen now is the Plex plugin will detect if you have an already logged in session on Plex.TV, and offer to join your plugin to your account.

 

[jas51384]

I have an account, it is logged in but where would it ask to join the plugin? I don't see anything about a server except to download and install it

 

[Samuel Tai]

Ok, try deleting and recreating the plugin with the same IP.

 

[jas51384]

Unfortunately, I have run out of time tonight to keep troubleshooting. I have to be up early for work. I will try reinstalling tomorrow and report back. Should I build the plugin from shell or use the plugin button?

 

[Volts]

186.156.60.38 is a real public IP address, allocated and assigned to somebody else. Don't squat on IP addresses!

Plex has opinions about non-RFC1918 IP address ranges. It assumes it will be installed on an RFC1918 network and only trusts RFC1918 same-subnet peers for initial setup and claiming.

Follow the "On a Different Network" SSH port-forward tunnel instructions here:

Installation

Preparation Before You Begin Before you begin installing Plex Media Server, it’s strongly recommended that you check that your media...

support.plex.tv