Maybe Solved: Unable to bring disk online, SMART data look OK except for ATA error

[hunter]

After working fine for months, I started getting TrueNAS alerts that the SMART data on my drive was not readable and that the pool it was part of had become degraded. Experiences during the last few months, gave me reason to suspect some of the SATA cables coming from the Mini SAS port might be bad and obtained a replacement cable.

I "offlined" the drive in the TrueNAS gui, then brought the NAS down and replaced the cable with the new one. After that, the TrueNAS messages saying the SMART data is not readable, have gone away. I used the command line to run a short and a long SMART test with no errors. The smart data is below. But the disk status under Pools-->Status is still labelled as "UNAVAIL", even after trying to set it to online.

I have searched the forums here and used Google to look at discussions having the "IDNF at LBA..." error but found nothing that suggested what to do next.

Does anyone understand why I am still having problems? Do I want to try to keep using this disk (it worked find before), and how might I do that?


root@freenas:~ # smartctl -a /dev/da5
smartctl 7.1 2019-12-30 r5022 [FreeBSD 12.2-RELEASE-p3 amd64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Hitachi Ultrastar 7K3000
Device Model: Hitachi HUA723030ALA640
Serial Number: MK0331YHJ4A3YA
LU WWN Device Id: 5 000cca 225de2682
Firmware Version: MKAOA800
User Capacity: 3,000,592,982,016 bytes [3.00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 2.6, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Thu Feb 25 07:46:23 2021 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x84) Offline data collection activity
was suspended by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (27844) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 464) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 134 134 054 Pre-fail Offline - 89
3 Spin_Up_Time 0x0007 156 156 024 Pre-fail Always - 347 (Average 646)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 54
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 123 123 020 Pre-fail Offline - 31
9 Power_On_Hours 0x0012 092 092 000 Old_age Always - 57290
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 46
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 180
193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 180
194 Temperature_Celsius 0x0002 142 142 000 Old_age Always - 42 (Min/Max 20/49)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0

SMART Error Log Version: 1
ATA Error Count: 1
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 1 occurred at disk power-on lifetime: 57275 hours (2386 days + 11 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
10 51 93 bd 25 55 03 Error: IDNF at LBA = 0x035525bd = 55911869

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 10 00 78 f7 28 40 00 3d+19:02:01.275 WRITE FPDMA QUEUED
61 38 00 40 9f c4 40 00 3d+19:02:01.274 WRITE FPDMA QUEUED
61 28 00 a0 a3 32 40 00 3d+19:02:01.274 WRITE FPDMA QUEUED
61 30 10 e0 dd ce 40 00 3d+19:02:01.274 WRITE FPDMA QUEUED
61 88 08 28 e2 67 40 00 3d+19:02:01.274 WRITE FPDMA QUEUED

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 57282 -
# 2 Short offline Completed without error 00% 57275 -
# 3 Short offline Completed without error 00% 57228 -
# 4 Short offline Completed without error 00% 57060 -
# 5 Extended offline Completed without error 00% 56974 -
# 6 Short offline Completed without error 00% 56892 -
# 7 Short offline Completed without error 00% 56652 -
# 8 Extended offline Completed without error 00% 56566 -
# 9 Short offline Completed without error 00% 56484 -
#10 Short offline Completed without error 00% 56321 -
#11 Short offline Completed without error 00% 56320 -
#12 Short offline Completed without error 00% 56320 -
#13 Extended offline Completed without error 00% 56234 -
#14 Short offline Completed without error 00% 56153 -
#15 Extended offline Completed without error 00% 55058 -
#16 Short offline Completed without error 00% 54977 -
#17 Short offline Completed without error 00% 54737 -
#18 Extended offline Completed without error 00% 54652 -
#19 Short offline Completed without error 00% 54569 -
#20 Short offline Completed without error 00% 54401 -
#21 Extended offline Completed without error 00% 54314 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[hunter]

For lack of an alternative, I tried "replacing" the disk (with itself) in Pools --> Status. It's begun to resilver now. I am keeping my fingers crossed.

Still interested in anyone's advice whether I want to keep using the disk....