Help with CrashPlan please

[Craig321]

I went to connect to my CrashPlan install today from my Windows machine and all of a sudden it's decided it doesn't want to connect.

I went and checked the settings and it decided to change the port to 4245, so I changed the port in ui.properties, but no luck!

I then rebooted FreeNAS and it's back on port 4243! Still can't connect though.

jexec crashplan_1 sockstat -4 shows a bunch of java services on port 4243

I can connect to 4243 via telnet (it just gives a blank screen, doesn't say cannot connect).

FreeNAS-9.3-STABLE-201506292130

Not sure what happened. I haven't updated anything recently and this was working perfectly yesterday.

Any ideas?

engine_output.log:

Code:

Java HotSpot(TM) Client VM warning: Can't detect initial thread stack location - find_vma failed
[07.08.15 21:31:29.253 INFO    main                 root                                    ] Locale changed to English
[07.08.15 21:31:29.255 INFO    main                 root                                    ] *************************************************************
[07.08.15 21:31:29.255 INFO    main                 root                                    ] *************************************************************
[07.08.15 21:31:29.255 INFO    main                 root                                    ] STARTED CrashPlanService
[07.08.15 21:31:29.257 INFO    main                 root                                    ] CPVERSION = 4.3.0 - 1427864410430 (2015-04-01T05:00:10:430+0000) - Build: 31
[07.08.15 21:31:29.257 INFO    main                 root                                    ] LOCALE = English
[07.08.15 21:31:29.258 INFO    main                 root                                    ] ARGS = [  ]
[07.08.15 21:31:29.259 INFO    main                 root                                    ] *************************************************************
[07.08.15 21:31:29.534 INFO    main                 root                                    ] Adding shutdown hook.
[07.08.15 21:31:29.542 INFO    main                 root                                    ] BEGIN Loading Configuration
[07.08.15 21:31:29.879 INFO    main                 root                                    ] BEGIN Copy Custom
[07.08.15 21:31:29.879 INFO    main                 root                                    ]   Directories: [.Custom, custom, /repository/.Custom, /repository/custom]
[07.08.15 21:31:29.882 INFO    main                 root                                    ]   NOT waiting for custom skin to appear
[07.08.15 21:31:29.882 INFO    main                 root                                    ]   NO customizations found.
[07.08.15 21:31:29.882 INFO    main                 root                                    ] END Copy Custom
[07.08.15 21:31:29.888 INFO    main                 root                                    ]   Loading from default: /usr/pbi/crashplan-amd64/share/crashplan/conf/default.service.xml
[07.08.15 21:31:30.815 INFO    main                 root                                    ]   Loading from my xml file=conf/my.service.xml
[07.08.15 21:31:30.967 INFO    main                 root                                    ]   Loading ServiceConfig, newInstall=false, version=7, configDateMs=1436387452324, installVersion=1425276000420
[07.08.15 21:31:30.968 INFO    main                 root                                    ]   OS = Linux
[07.08.15 21:31:31.656 INFO    main                 root                                    ]   AuthorityLocation@2486573[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ]
[07.08.15 21:31:31.658 INFO    main                 root                                    ]   Checking Java memory heap max.
[07.08.15 21:31:31.660 INFO    main                 root                                    ]     Previous Java memory max heap size was 3072
[07.08.15 21:31:31.662 INFO    main                 root                                    ]     Save Java memory max heap as 1024m
[07.08.15 21:31:31.732 INFO    main                 root                                    ] END Loading Configuration
[07.08.15 21:31:31.739 INFO    main                 com.code42.net.ConnectivityTester       ] Connectivity testing localhost, port=4242, connectionTimeout(ms)=100, retryDuration(ms)=100
[07.08.15 21:31:31.866 INFO    main                 com.code42.net.ConnectivityTester       ] Failed to connect after duration=126, retryDuration=100, address=localhost, connectTimeout=100, e=No data available
[07.08.15 21:31:31.867 INFO    main                 com.code42.net.ConnectivityTester       ] Connectivity testing localhost, port=4243, connectionTimeout(ms)=100, retryDuration(ms)=100
[07.08.15 21:31:31.969 INFO    main                 com.code42.net.ConnectivityTester       ] Failed to connect after duration=101, retryDuration=100, address=localhost, connectTimeout=100, e=No data available
[07.08.15 21:31:31.972 INFO    main                 com.backup42.service.ui.UIInfoUtility   ] Loaded port=4246 and token from location=/var/lib/crashplan/.ui_info
[07.08.15 21:31:32.032 INFO    main                 com.backup42.service.ui.UIInfoUtility   ] Wrote port=4243 and token to location=/var/lib/crashplan/.ui_info
jtux Loaded.

There is nothing in engine_error.log.

The CrashPlan client on my Windows machine also doesn't time out. Normally when I've had trouble in the passed, it would pop up a message saying it can't connect with a little retry button. In this case, nothing pops up at all, it just sits on the green CrashPlan splash.

Thanks.

 

[danb35]

Could it be this issue: https://forums.freenas.org/index.ph...4-3-0-now-will-not-connect.35269/#post-214637

 

[Craig321]

Phew. Yes, copying .ui_info from /var/lib/ to C:\ProgramData\Crashplan did the trick.

Thank you :)

Edit: I am now getting 'waiting for connection' on CrashPlan which I've never had before.

Edit 2: ignore that. The connection issue was my fault, left something in that I tried earlier.