Hi,
I've got a problem with crashplan (someone already described it on the forum):
Crashplan plugin installs fine, init script starts the daemon and I'm able to redirect the port.
When I start the GUI, it is able to connect to redirected port, asks me to login.
However, after I enter my credentials to my CrashPlan account and click "Sign In" after a while I'm getting an error (seen in the GUI):
/var/log/crashplan/engine_error.log:
/etc/host.conf:
/usr/pbi/crashplan-amd64/share/crashplan/log/service.log.0:
/usr/pbi/crashplan-amd64/share/crashplan/log/app.log:
Crashplan daemon version is 3.6.3 (as seen in the previous log) - installed via Plugins menu.
i don't think it matters, but I was connecting it from both GUI version 3.6.3 and 3.7.0.
My /etc/resolv.conf contains a valid dns server.
I'm able to resolve central.crashplan.com (using nslookup) and ping it as well, but as it can be seen n service.log something is wrong with java's name resolution.
Any Idea how to fix it?
I've got a problem with crashplan (someone already described it on the forum):
Crashplan plugin installs fine, init script starts the daemon and I'm able to redirect the port.
When I start the GUI, it is able to connect to redirected port, asks me to login.
However, after I enter my credentials to my CrashPlan account and click "Sign In" after a while I'm getting an error (seen in the GUI):
Unable to connect, check your network
/var/log/crashplan/engine_error.log:
Code:
/etc/host.conf: line 2: bad command `hosts' /etc/host.conf: line 3: bad command `dns'
/etc/host.conf:
Code:
# Auto-generated from nsswitch.conf hosts dns
/usr/pbi/crashplan-amd64/share/crashplan/log/service.log.0:
Code:
[03.03.15 00:11:55.661 INFO MQ-UI-1 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[force.idle] [03.03.15 00:11:55.663 INFO MQ-UI-1 backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80 [03.03.15 00:11:55.665 INFO MQ-UI-1 com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle > CommandResult@17753446[ force.idle, success=true, result=null ] [03.03.15 00:11:57.081 INFO MQ-UI-0 com.backup42.service.ui.UIController ] UserActionRequest: LoginRequestMessage[678788159638601729] LOGIN: username=mieszkoslusarczyk@gmail.com, password=****, serverAddress=null [03.03.15 00:11:57.081 INFO MQ-UI-0 com.backup42.service.peer.Authorizer ] AUTH:: LOGIN; waitTime=60000 [03.03.15 00:11:57.082 INFO W7895851_Authorizer com.backup42.service.peer.Authorizer ] AUTH:: *** START *** with Authorizer@24989458[ LOGIN, username=mieszkoslusarczyk@gmail.com, password=true] [03.03.15 00:11:57.082 INFO W7895851_Authorizer com.backup42.service.peer.PeerController] Attempting to connect to CPC. delay=60000 [03.03.15 00:11:57.083 WARN RPConnWrk-DefaultGro com.code42.peer.PeerGroup ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:11:57:082, connected=0, disconnected=2015-03-03T00:11:57:082, attempts=1, connectActivity=2015-03-03T00:11:57:082, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException [03.03.15 00:11:58.194 INFO MQ-UI-1 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[auto.idle] [03.03.15 00:11:58.194 INFO MQ-UI-1 backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20 [03.03.15 00:11:58.195 INFO MQ-UI-1 com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle > CommandResult@30559343[ auto.idle, success=true, result=null ] [03.03.15 00:12:08.092 WARN RPConnWrk-DefaultGro com.code42.peer.PeerGroup ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:08:091, connected=0, disconnected=2015-03-03T00:12:08:091, attempts=1, connectActivity=2015-03-03T00:12:08:091, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException [03.03.15 00:12:17.755 INFO MQ-UI-0 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[force.idle] [03.03.15 00:12:17.755 INFO MQ-UI-0 backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80 [03.03.15 00:12:17.755 INFO MQ-UI-0 com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle > CommandResult@29258456[ force.idle, success=true, result=null ] [03.03.15 00:12:19.102 WARN RPConnWrk-DefaultGro com.code42.peer.PeerGroup ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:19:101, connected=0, disconnected=2015-03-03T00:12:19:100, attempts=1, connectActivity=2015-03-03T00:12:19:101, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException [03.03.15 00:12:21.739 INFO MQ-UI-1 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[auto.idle] [03.03.15 00:12:21.740 INFO MQ-UI-1 backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20 [03.03.15 00:12:21.740 INFO MQ-UI-1 com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle > CommandResult@18125850[ auto.idle, success=true, result=null ] [03.03.15 00:12:30.142 WARN RPConnWrk-DefaultGro com.code42.peer.PeerGroup ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:30:139, connected=0, disconnected=2015-03-03T00:12:30:139, attempts=1, connectActivity=2015-03-03T00:12:30:139, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException [03.03.15 00:12:32.891 INFO MQ-UI-0 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[force.idle] [03.03.15 00:12:32.892 INFO MQ-UI-0 backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80 [03.03.15 00:12:32.893 INFO MQ-UI-0 com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle > CommandResult@8365830[ force.idle, success=true, result=null ] [03.03.15 00:12:41.147 WARN RPConnWrk-DefaultGro com.code42.peer.PeerGroup ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:41:146, connected=0, disconnected=2015-03-03T00:12:41:146, attempts=1, connectActivity=2015-03-03T00:12:41:146, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException [03.03.15 00:12:52.160 WARN RPConnWrk-DefaultGro com.code42.peer.PeerGroup ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:52:156, connected=0, disconnected=2015-03-03T00:12:52:156, attempts=1, connectActivity=2015-03-03T00:12:52:156, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException [03.03.15 00:12:57.105 INFO W7895851_Authorizer com.backup42.service.peer.PeerController] Failed to connect to CPC after 1min 0sec - RemotePeer-[guid=42, server=true, state=DISCONNECTED, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:52:156, connected=0, disconnected=2015-03-03T00:12:52:160, attempts=1, connectActivity=2015-03-03T00:12:52:160, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] [03.03.15 00:12:57.105 WARN W7895851_Authorizer com.backup42.service.peer.Authorizer ] AUTH:: UnknownHostException getting authority address=central.crashplan.com [03.03.15 00:12:57.106 INFO W7895851_Authorizer com.backup42.service.peer.Authorizer ] AUTH:: Error = CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443] [03.03.15 00:12:57.107 INFO W7895851_Authorizer com.backup42.service.ui.UIController ] UserActionResponse: LoginResponseMessage@6471113[ session=678788159638601729, errors=[CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]] ]{} [03.03.15 00:12:57.107 INFO W7895851_Authorizer com.backup42.service.peer.Authorizer ] AUTH:: *** END *** Failed after 1min 0sec [03.03.15 00:12:57.498 INFO MQ-UI-1 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[auto.idle] [03.03.15 00:12:57.499 INFO MQ-UI-1 backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20 [03.03.15 00:12:57.499 INFO MQ-UI-1 com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle > CommandResult@31622189[ auto.idle, success=true, result=null ] [03.03.15 00:13:03.626 INFO MQ-UI-0 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[force.idle] [03.03.15 00:13:03.626 INFO MQ-UI-0 backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80 [03.03.15 00:13:03.626 INFO MQ-UI-0 com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle > CommandResult@7414698[ force.idle, success=true, result=null ] [03.03.15 00:13:04.375 INFO MQ-UI-1 com.backup42.service.ui.UIController ] UserActionRequest: CommandMessage[auto.idle] [03.03.15 00:13:04.375 INFO MQ-UI-1 backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20 [03.03.15 00:13:04.375 INFO MQ-UI-1 com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle > CommandResult@14324482[ auto.idle, success=true, result=null ]
/usr/pbi/crashplan-amd64/share/crashplan/log/app.log:
Code:
DateTime = Mon Mar 02 23:54:57 CET 2015 OS = Linux (2.6.16, i386) JVM = Java(TM) SE Runtime Environment (1.7.0_51-b13, 32-bit) Locale = English, Europe/Warsaw User = root, /root Application = CrashPlan CPVERSION = 3.6.3 - 1388556100363 (2014-01-01T06:01:40:363+0000) CPGUID = 678783663445377025 from file: /var/lib/crashplan/.identity OrgType = CONSUMER WorkingDir = /usr/pbi/crashplan-amd64/share/crashplan LogDir = log AppDataDir = /usr/pbi/crashplan-amd64/share/crashplan/conf CacheDir = /usr/pbi/crashplan-amd64/share/crashplan/cache ArchiveDir = /usr/pbi/crashplan-amd64/share/crashplan/backupArchives/ JavaOptions = [-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider, -Dfile.encoding=UTF-8, -Dapp=CrashPlanService, -DappBaseName=CrashPlan, -Xms20m, -Xmx1536m, -Djava.net.preferIPv4Stack=true, -Dsun.net.inetaddr.ttl=300, -Dnetworkaddress.cache.ttl=300, -Dsun.net.inetaddr.negative.ttl=0, -Dnetworkaddress.cache.negative.ttl=0, -Dc42.native.md5.enabled=false] Args = [ ] LibraryPath = /usr/java/packages/lib/i386:/lib:/usr/lib:/usr/pbi/crashplan-amd64/share/crashplan/.:/usr/pbi/crashplan-amd64/share/crashplan/lib ClassPath = [file:/usr/pbi/crashplan-amd64/share/crashplan/lib/com.backup42.desktop.jar, file:/usr/pbi/crashplan-amd64/share/crashplan/lang/]
Crashplan daemon version is 3.6.3 (as seen in the previous log) - installed via Plugins menu.
i don't think it matters, but I was connecting it from both GUI version 3.6.3 and 3.7.0.
My /etc/resolv.conf contains a valid dns server.
I'm able to resolve central.crashplan.com (using nslookup) and ping it as well, but as it can be seen n service.log something is wrong with java's name resolution.
Any Idea how to fix it?
Last edited: