Disconnecting WD Red Drives

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Tito

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SOLVED:
To all those who find this looking to solve a similar problem,
In my case, the drives were bad. Running long tests through WD's disgonstic
http://support.wdc.com/KnowledgeBase/answer.aspx?ID=940
Showed too many bad sectors. The drive managed to pass shorter tests.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Good morning,

The general situation is I've decided it's time for me to upgrade my storage. I've been running 2 4TB Seagate consumer drives in a striped array. I want to move to a 4 4TB WD Red RaidZ1. The plan was to move data, delete the stripe array, make a brand new 4x4TB RaidZ1. First with the 2 Seagates and 2 Reds, then replacing the 2 Seagates over the summer.

I bought 2 4 TB WD Reds and plugged them in. On boot, they register and and I can work with them as expected. Shortly after, the drives will "remove". I need some help figuring out why.

Setup
I'm running out of an ASUS RS500-E6/PS4 Server. Dual x5550 server with 24GB of RAM, Mobo: ASUS Z8NR-D12-SYS Server Board.
http://www.ittelo.ru/wp-content/uploads/2015/11/ASUS_RS500-E6-PS4_ittelo.pdf
The main purpose of my NAS is actually for Plex. The NAS and ZFS are an added (often confusing, but worthwhile bonus).
I've done a lot of googling, but apparently I'm the only person who's had problems with the Red's in a NAS application.

What I've tried
Swapping the drive bays doesn't help. i.e. Seagates were in 0 and 1, physically moved the Reds to 0 and 1. Still disconnect.

I've ordered new SATA cables, looking here:
https://forums.freenas.org/index.ph...leshooting-guide-basic-common-failures.41026/
I figured that's one more variable to remove.

I've removed the Reds and ran a SMART test on my main rig. To my uneducated, eyes and what sources I was going off of, everything seemed in order. In Windows, I was able to stripe, and copy data just fine.

I don't know if the disconnect happens after an amount of time, or when commands are given. I've gotten as far as making dataset before the drives "remove". Trying to run a SMART test through shell, usually fails though.

I thought maybe it was a timeout problem with the Red's parking their heads. I saw somewhere on these forums that there was a bad batch in the past. I used ubcd and wdidle3 to disable and no change.

It's important to note that everything was fine, and still is fine with the Seagate drives and my FreeNAS installation. If I don't try to use the Reds, I can create pools, install plugins, make shares, transfer files, the whole shibang.

Conclusion

As you can imagine, I don't have too much experience with what I'm doing. I imagine there's something simple I'm missing, but I don't know how to find what I'm looking for and if I did find it I probably wouldn't know it. Looking for any help, suggestions, and pointing the in direction's of. Let me know if there's any more information I can provide

Edited to include more information.
Edited when solved.
 
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Mirfster

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Swapping the drive bays doesn't help. i.e. Seagates were in 0 and 1, physically moved the Reds to 0 and 1. Still disconnect.
Hmm, out of curiosity have you tried swapping the actual hard drive trays? I know you switched the drives in the bays and they worked fine. Only difference I am thinking is that the 2 WD Reds were still in the same trays. Maybe they are not fully seating to the backplane?
 

Tito

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Feb 23, 2016
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No dice. This time only one Red even registered as connected. They both have power and spin up. The Seagates still work even with sled and bay change.
 

Mirfster

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K, this is funky then..
  1. Are you running the latest BIOS (I know it is kinda old but checking anyways)?
  2. Do the WD Drives appear after soft reboots?
I have installed 2 SATA WD5000YS Caviar RE2 drives, but these are regularly not recognised by the bios. (every 2nd or 3rd start). Soft reboot usually helps, sometimes it needs a few reboots. I have read about similar problems in the forums P5M2 related boards) so hope a bios fix may solve this. Anyone else have any similar issues? I will contact Asus support about this.
While not your same MB, just a "similarity"
 

Mirfster

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For the "ASUS RS500-E6/PS4" I think this is the link. Select "Others" for the OS under "Drivers and Tools"; then you should see the available BIOS updates.
https://www.asus.com/Commercial-Servers-Workstations/RS500E6PS4/HelpDesk_Download/

For the "ASUS Z8NR-D12-SYS" Motherboard I think this is the link. Same steps as above. and latest BIOS looks to be the same.
http://www.asus.com/supportonly/Z8NR-D12/HelpDesk_Download/

Latest available BIOS Updates appear to be dated 03/05/2012 and is BIOS version 1501.

Somewhat interesting is that on the download page for the Z8NR-D12; it shows this for BIOS version 1403:
Update Intel RAID & LSI Raid option rom to support HD larger than 3.0 TB
 

Tito

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Feb 23, 2016
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Thanks for your help! Though I didn't solve the problem.

Turns out the drives were bad. I put them back in my main rig and ran some more tests and the tests failed.
I talked to supplier and they're refunding.

Regardless, thanks for your help in trying to figure out what was wrong.
 
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