Critical Errors

[afrugone]

Hi, i'm new to Freenas , I've running for a two month a Proliant 180 with 8 WD Red 4T drives, and two usb pendrive for boot, and get these errors:

• CRITICAL: May 4, 2017, 9:11 a.m. - The boot volume state is DEGRADED: One or more devices are faulted in response to persistent errors. Sufficient replicas exist for the pool to continue functioning in a degraded state.
• WARNING: April 21, 2017, 11:35 a.m. - The WebGUI Address could not bind to 172.27.108.163; using wildcard
• CRITICAL: May 2, 2017, 11:56 p.m. - Device: /dev/ciss0 [cciss_disk_06] [SAT], Self-Test Log error count increased from 0 to 1

Besides Whe I try to see the disks I get this error:
unable to load /api/v1.0/storage/disk/?parent =null status :500

I'll appreciate your help to fix these problems

Thanks

 

[joeschmuck]

Please follow our forum rules and post what version of FreeNAS you are using, what is the RAIDZ level you are running, and the rest of your system specs.

In the meantime, do you have a backup of your configuration? Have you rebooted your machine? Do you have a backup of your important data? Can you SSH into FreeNAS, if so provide the output of zpool status.

Also, I'm not familiar with the line below, what card are the drives connected to?

Device: /dev/ciss0 [cciss_disk_06]

 

[Jailer]

A quick google search shows that message is from a HP RAID controller. This is not going to end well.

 

[joeschmuck]

Yes, my search resulted in the same thing but I'm not sure if there is a pass-through mode for it. Hopefully so but I'm in agreement, it may not end well.

 

[afrugone]

Thanks for you comments:
Build FreeNAS-9.10.2-U3 (e1497f269)
Platform Intel(R) Xeon(R) CPU E5520 @ 2.27GHz
Memory 32729MB

I still have no backups, I'm doing it now, as it's a new system. and I've not rebooted

The controller SATA RAID HP Smart Array B110i

Code:

zpool status
pool: USERSFILE
state: ONLINE
  scan: none requested
config:
 
		NAME											STATE	 READ WRITE CKS						 UM
		USERSFILE									   ONLINE	   0	 0							  0
		  raidz2-0									  ONLINE	   0	 0							  0
			gptid/16cf4510-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/1b3d5d35-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/1fa807fe-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/24126111-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/287665f9-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/2cda5afc-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/31446db4-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
			gptid/35a4cfa4-2602-11e7-8fe2-0026557feeea  ONLINE	   0	 0							  0
 
errors: No known data errors
 
  pool: freenas-boot
state: DEGRADED
status: One or more devices are faulted in response to persistent errors.
		Sufficient replicas exist for the pool to continue functioning in a
		degraded state.
action: Replace the faulted device, or use 'zpool clear' to mark the device
		repaired.
  scan: none requested
config:
 
		NAME		STATE	 READ WRITE CKSUM
		freenas-boot  DEGRADED	 0	 0	 0
		  mirror-0  DEGRADED	 0	 0	 0
			da8p2   FAULTED	  1	 1	 0  too many errors
			da9p2   ONLINE	   0	 0	 0
 
errors: No known data errors

 

[afrugone]

Al disks are the same WD RED 4T and managed by HP samrt array

smartctl -a /dev/da2
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor: HP
Product: RAID 0
Revision: OK
User Capacity: 4,000,753,475,584 bytes [4.00 TB]
Logical block size: 512 bytes
Physical block size: 4096 bytes
Logical Unit id: 0x600508b1001c48319cf5babe6923b6b2
Serial number: PACCR9SXXFD6
Device type: disk
Local Time is: Fri May 5 13:05:35 2017 CLST
SMART support is: Unavailable - device lacks SMART capability.

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature: 0 C
Drive Trip Temperature: 0 C

Error Counter logging not supported

Device does not support Self Test logging

 

[rs225]

The boot pool problem sounds like one of your USB boot sticks has a problem. You'll need to figure out which one, and then do the replacement procedure.

For the data pool, I will guess that the devices are all in pass-thru, but SMART checking/testing is not going to work. Make sure you have a scrub schedule set and automatic notification working. And keep a good backup.

 

[Jailer]

Please post terminal outputs in code tags to make it easier to read.

One of your boot devices has failed, that's why it's listed as faulted.

 

[afrugone]

I'm sorry what do you men with "terminal outputs in code tag",

How can I know which USB Stick has a problem?

 

[Jailer]

I'm sorry what do you men with "terminal outputs in code tag",

What did you use to obtain the previous smart information and zpool status information? That's terminal output. Put it in code tags. They're located on the formatting bar at the top of the reply window and look like this:

Code:

past stuff here

 

[afrugone]

The boot pool problem sounds like one of your USB boot sticks has a problem. You'll need to figure out which one, and then do the replacement procedure.

For the data pool, I will guess that the devices are all in pass-thru, but SMART checking/testing is not going to work. Make sure you have a scrub schedule set and automatic notification working. And keep a good backup.

Many thanks for your comments,
I'll make a backup first, then I will try to guess which USB has the problem, boot with the other. If I put a new USB stick it will be rebuild automatically or I have to run a process?

The drives are all configured in the smart array in pass-thru, The same was running with smaller disks for about one year without any problem and I changed the Disks one month ago with an updated Freenas Version.

Thanks

 

[afrugone]

Another question, whats a good method to know which drive is with problems, the zpool status said:
NAME STATE READ WRITECKSUM
freenas-boo DEGRADED 0 0 0
mirror-0 DEGRADED 0 0 0
da8p2 FAULTED 1 1 0 toomany errors
da9p2 ONLINE 0 0 0

and the critical alert said: Device: /dev/ciss0 [cciss_disk_06] [SAT],

I undertand that one USB and da8 or disk_06 are faulted, but do you have any hint to know which physical unit is with problem?

Thanks

 

[joeschmuck]

Please post terminal outputs in code tags to make it easier to read.

Did that for the OP.

@afrugone , You NEED to start using CODE tags. It's part of the editor so it's easy to use. I changed your first entry for you.

Your data pool "USERSFILE" is fine. You can backup your data at any time, it's currently not at risk.

As for the failing boot device... Shut down your system, remove one of the USB drive and then power it on, see if it works. If it doesn't then swap the drives out. The easiest way and more reliable way is to grab a new USB flash drive and install FreeNAS on it, then just restore your configuration file. Of course you do have a backup copy of your configuration file, right? If not then you need to make one. Also, I'd toss the mirrored USB flash drive idea. It came about due to high failure rates of USB flash drives but FreeNAS has evolved where it's not nearly as bad, but if you keep a copy of your configuration file on hand then you can easily rebuild FreeNAS without issue. This is just my opinion, some people like having the redundancy. Or switch to using a small SSD as a boot device and all your troubles are over.

 

[afrugone]

Thank you very much, I will follow your recommendation to restore the USB boot devices.

For the error with the Disk disk_06, what will be a good path to find the real physical disk, do you have experience doing that?

Thanks again
Alfredo