- Joined
- Jul 12, 2022
- Messages
- 3,222
In my opinion, it is.When it comes to building your first NAS system, it's normal for newcomers to face challenges, especially with hardware selection. The TrueNAS forum should be a valuable resource for these users, providing essential guidance and support.
Main issue is, imho, the lack of a linear guide to the resources that lets you gain the knowledge you need step by step; this kind of guide should be sent directly to the mails alongside the forum rules.One issue is that new users often struggle to find the "recommended hardware list" on the forum. This leads to repetitive questions from newbies seeking advice on their first NAS build.
I do not agree with the dismissive attitude: it's a forum of technicians, not a cat sharing platform; it's a professional attitude and the thing I like the most about all of this.But the real problem lies in the response of experienced TrueNAS users, who often appear snappy and rude. While it's understandable that answering the same questions repeatedly can be tiresome, the dismissive attitude is unhelpful and unwelcoming.
It is also important to recognize that TrueNas is an enterprise-level OS that has very specific hardware requirements; if you (user) have others, it's you who has to change your approach, not the recommendations you receive.There is a significant difference between a NAS system intended for a productive environment and one for a home lab. It's important to recognize that new users have varying needs and preferences, and the forum should be a space that accommodates and respects these differences.
There is no disrespect whatsoever for SOHO and beginners, otherwise me and my meager two-disk system would have been trashed over and over again (which didn't happen a single time); it's not Reddit. From my experiece, the moderation team attention to this (and similar) kind of issues is also very high.
There is a ton of patience and understanding here, and none can say otherwise; users who wanna help reply, those who don't want to just skip the thread. There are tons of great resources, which are made visibile in every possible means by a lot of community members (ie, signature links) but I do agree (as said at the start of this post) that there is a lack of a linear path for those starting from 0 (which is why when we spot this kind of users we point them to a lot of resources in a specific order).What the TrueNAS community needs is more patience and understanding from experienced users. Rather than providing curt, one-word responses, they should be calm and willing to guide newcomers through the learning process. Unfortunately, this negative tone has become a recurring theme in many forum posts, which not only deters new users and tarnishes the TrueNAS system's reputation. TrueNAS is an exciting platform with vast potential, and it deserves a community that reflects this.
I take pride in being in this community and try as much as I can to give back the help and patience I received; it has personally been a very rewarding experience, and I'm still learning new things every day.
I am sorry, but I do not accept this kind of biased remarks that paint a false image of our community.
I hope you will change your mind; you can look for useful resources in my signature.
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