Join the Team

"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."
—THOMAS J. PETERS

iXsystems is always looking for people that are innovative, dedicated, goal-oriented and passionate. The iXsystems team is made up of seasoned leaders from the IT industry. If you'd like to be a part of this team, we'd like to talk to you.

iXsystems is looking for people who can think strategically but act tactically, rolling up sleeves to get things done. We are looking for people with an urgent focus who are driven to create the best products in the marketplace. And we are looking for people that have the maturity and experience to be good stewards of our resources.

Our compensation packages include competitive salaries, stock options and medical benefits. For consideration, please email your plain text resume to: hr [at] iXsystems [dot] com.

Position Available: Support Administrator/Triage

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for a committed, experienced and enthusiastic Customer Support Administrator to provide front-line customer support and scheduling for the iXsystems customer support team. We are therefore looking for individuals who are highly driven, methodical, organized, and able to work closely with the Support Team in dealing with a wide variety of customer issues. The successful candidate will have a strong customer focus, good telephone skills, and the ability to understand technical language and accurately transcribe customer issues into support tickets. Excellent fluency in the English language is a requirement. Fluency in other languages is not required, but is definitely a plus. The successful candidate will also have the following skills:

Requirements:

  • Strong interpersonal skills along with the ability to track and complete numerous simultaneous tasks
  • Strongly schedule-driven focus and the ability to manage a calendar of support calls and customer call-back lists
  • Good Time Management skills
  • Good communication skills, including the ability to transcribe highly technical conversations accurately and succinctly
  • Excellent computer skills with the ability to deal with multiple time tracking and ticket management systems
Benefits:
  • Great working environment, contributing and participating in a great team
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA office
  • Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: Customer Support Expeditor

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for committed, experienced and enthusiastic Customer Support Expeditor to facilitate the efficient resolution of customer support cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in efficiently fielding support cases. Candidate should be able to ensure support cases are properly serviced in a timely manner with the appropriate support resources. A strong understanding in the handling of support tickets and escalation practices is required to ensure high quality resolutions of customer support cases are executed in a timely manner. Familiarity of enterprise storage concepts along with networking infrastructure components awareness is highly desired. Strong customer focus is a must along with demonstrable skills and competencies in a wide variety of categories, including:

Requirements:

  • Ensuring tickets and bugs are up to date across their progress through completion
  • Understanding support boundaries across tiers, functions, and departments
  • Communications and coordination of support resources as well as customers
  • Overseeing and summarizing ongoing statuses of tickets
  • Ability to identify and report emerging ticketing trends
  • Facilitating and conducting ticket status review meetings
  • Handling of multiple priorities simultaneously
  • Triaging new support requests (phone and email) as needed
  • Supporting special projects as needed
  • Ability and desire to quickly learn new technologies and products
  • Scheduling support events based on customer requirements
  • Producing tracking reports to ensure support tickets are serviced efficiently
  • Experience working in a support organization dealing with enterprise customers
  • Identify when escalations are required across the Support Team or with appropriate supporting departments (Sales, Engineering, etc.)
Benefits:
  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA office
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: Customer Hardware Support Engineer - Tier 2

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for committed, experienced and enthusiastic Customer Hardware Support Engineer to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in fielding hardware support cases. The successful candidate will assist the Production and Support Teams in developing as well as deploying custom server solutions for customers' needs through evaluating customer requirements along with verifying system configurations meet those requirements. Ability to provide technical expertise to the Support Team for issues raised in the field is required, including occasional on-site work to debug complex customer issues. The debugging work will include complex hardware issues and OS interoperability exceptions. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories, including:
  • Strong interpersonal skills along with the ability to track and complete numerous simultaneous tasks
  • Experience with BIOS and firmware installation along with advanced troubleshooting
  • Experience with interconnection technologies such as PCI Express, Infiniband, and USB
  • Experience with storage technologies such as SATA and SAS
  • Experience with network technologies including Ethernet and TCP/IP
  • Experience managing common datacenter operating systems (UNIX, Linux, Windows Server)
  • Experience with FreeBSD, NetBSD, and/or OpenBSD is a plus
  • Knowledge of remote management technologies (mainly IPMI -- similar to HP iLO or Dell DRAC)
  • Knowledge of Intel/AMD architecture at the CPU and chipset level
  • Ability to analyze PCI Express, QPI, SAS, SES
  • Familiarity with benchmarking methods and technologies
  • Background in Network Engineering a plus
  • Experience integrating commercially-available computer components into reliable server systems from Intel, AMD, SuperMicro, and others
  • Ability to diagnose the root cause of high level system failures - includes identifying failing components and source(s) of failure
  • Full understanding of server system schematics and O/S interoperability (primarily Linux and FreeBSD)
Benefits:
  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA office
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: Customer Support Engineer - Tier 1

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in fielding support cases. Candidate should have administration experience across storage-based technologies along with configuring associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) environments and the ability to handle multiple priorities at once. Familiarity of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures is highly desired. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories, including:
  • Solid competency of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Good understanding of Layer 2/3 protocols and high availability concepts
  • Ability to configure as well as review configurations of associated protocols and settings
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • General understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable
Benefits:
  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA office
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: Customer Support Engineer - Tier 2

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in handling complex support cases as well as interface with Engineering and appropriate departments as needed. Candidate must have administration experience across storage-based technologies plus associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) with the ability to handle multiple priorities at once. Understanding of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures and the ability to reproduce customer deployment scenarios is required. Strong customer focus is also a must along with demonstrable troubleshooting competency in a wide variety of categories, including:
  • Solid administration of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Network packet capture/analysis experience, understanding of Layer 2/3 protocols and HA
  • Experience performing debugging through log reviews and associate outputs
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • Share knowledge and experience through documentation and mentoring
  • Working understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable
Benefits:
  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA office, remote employees with significant experience and a proven ability to work largely unsupervised will be considered
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: Software Engineer (Infrastructure)

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for committed, experienced and enthusiastic software engineer to work on the software platform infrastructure which helps our business run smoothly and ship the best open source products on the market! The rapid growth our company continues to enjoy has put a premium on improved production automation and better sales and customer support tools. We are therefore looking for individuals who are highly self-driven and able to work closely with our production, sales and engineering teams in assessing the most appropriate priorities and technologies to invest in as part of making our production automation run smoothly and efficiently. Candidates who enjoy a challenging environment and a great deal of autonomy will be especially well-suited to these positions. We are willing to help train the right candidates, given that enthusiasm and willingness to work hard counting for a lot, but some experience with software testing and any of the below is also necessary:
  • Network Attached Storage technologies (FreeNAS experience a huge plus)
  • Familiarity with Unix Operating systems (any flavor)
  • Python, PHP and Unix shell scripting (at least 2 years of Python experience preferred)
  • Experience with testing frameworks and testing automation.
  • A basic understanding of the software life-cycle
Benefits:
  • Great working environment, with some flexibility in working from home and in the office.
  • Ability to work closely with a popular open source project, as well as commercial variants.
  • Health/Dental coverage after 90 days.
  • Compensation is competitive, based on experience
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: QA Testing

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for committed, experienced and enthusiastic software testers to help our software development group produce the best open source products on the market. The rapid growth our company continues to enjoy has put a premium on enhanced automation and quality assurance. We are looking for individuals who are highly self-driven and able to work closely with our engineers in assessing the most appropriate priorities for testing, help to create automated test frameworks, and drive the overall testing process to higher levels of quality and automation. Candidates who enjoy a challenging environment, a great deal of autonomy, and working with a larger open source community will be especially well-suited to these positions. We are willing to help train the right candidates, given that enthusiasm and willingness to work hard counting for a lot, but some experience with software testing and any of the below is also necessary:
  • Network Attached Storage technologies (FreeNAS experience a huge plus)
  • Familiarity with Unix Operating systems (any flavor)
  • Python, Perl, Ruby or Unix shell scripting
  • Experience with testing frameworks and testing automation.
  • A basic understanding of the software life-cycle
Benefits:
  • Great working environment, with some flexibility in working from home and in the office.
  • Ability to work closely with a popular open source project, as well as commercial variants.
  • Health/Dental coverage after 90 days.
  • Compensation is competitive, based on experience
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Position Available: Software Developer

iXsystems is looking for a few good developers! Who are we? iXsystems are the corporate sponsors of the FreeNAS project, the #1 open source storage solution. We are also the sponsors of PC-BSD, FreeBSD for the desktop, and long-time contributors to the FreeBSD and ZFS projects! You could say that Open Source and OS development is in our blood. If you feel the same way, please read further! Deep knowledge of Unix and Unix internals is required (Linux is OK, but BSD is a big plus!). Must be extremely fluent in Python. C fluency should be good, but not necessarily expert-level.  Storage / Enterprise market experience is also a plus, though not a strict requirement; if you’re a great Unix + Web developer, we can teach you about the storage and enterprise market! You will also have the ability to substantially influence the evolution of the FreeNAS product, as well as other future Hardware+OSS Software appliances, with very little internal politics or “silos” to stand in your way. We are a small shop, and those who do great work get long leashes! iXsystems is based in San Jose, CA so residency or willingness to relocate to the San Francisco Bay Area is definitely a plus, but not a strict requirement - for the right person, we will consider full or part time telecommuting from inside or outside the U.S. H1-B VISA sponsorship will also be considered for the right person (if you really kick butt, we’ll go the extra mile in both respects!). We also offer competitive salaries, health benefits, and 401K. Interested? Think you have what it takes? Contact Jordan Hubbard <jkh [at] ixsystems [dot] com> with a current copy of your resumé. Cover letters appreciated but not required!

Position Available: Account Manager - Servers/Storage

iX's Enterprise Sales Team is always seeking motivated, enthusiastic, seasoned Account Managers for Commercial Server/Storage Sales. Server, networking, and/or storage background is a must, with 2-3 years minimum sales and biz dev experience. Server/storage-specific Sales background a plus. Highly-competitive, uncapped earning potential in a fun, fast-paced, close-knit & collaborative environment. iXsystems is an employee-owned, employee-second (second only to customers, of course!) company that has the lowest employee turnover in the industry. If you think you're a fit, send a resume to hr@iXsystems.com and tell us why!

Internship Opportunities

We are also looking for ambitious individuals to fill internship positions in a variety of departments within iXsystems (Tech, Marketing, Sales, etc.). Students looking for college credit as well as graduates are welcome to apply. Internships are usually 3 months in length although may extend longer depending on the scope of the project being completed. If interested, please email your plain text resume to: hr [at] iXsystems [dot] com


"Big jobs usually go to the men who prove their ability to outgrow small ones."
—THEODORE ROOSEVELT