TrueNAS Community Forums New User Moderation Service Level Agreement

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TrueNAS Community SLA:​

This Service Level Agreement (SLA) outlines the expectations and commitments for approving posts from new users on the TrueNAS Community Forums. We strive to review user-submitted posts shortly after they are submitted while acknowledging potential delays during non-standard hours.

Service Description:​

To prevent spam, the TrueNAS Community Forums require that posts by new users be approved by a moderator before they are visible to other members of the community. Once a new user’s post is approved, their post will appear immediately.

Service Commitments:​

The TrueNAS Community Team is committed to reviewing and approving posts in a timely manner. Under normal circumstances, posts are reviewed and approved within 4 hours during regular business hours (Monday to Friday, 9:00 AM to 6:00 PM, ET). Users who encounter issues or have urgent concerns related to post approvals may contact the TrueNAS Community Forums support team by pressing the report button the post in question, or by messaging a specific user on the staff team.

Weekend and After-Hours Delays:​

Due to reduced moderator availability during weekends and outside standard business hours, there may be some delays in post approvals. Users can expect their posts to be reviewed and published within 24 hours. We encourage users to be patient during these times. We are always looking to add new members to the team, if you think you’d be a good fit, please send us a message!​

Escalation and Support:​

Users who encounter issues or have urgent concerns related to post approvals may contact the TrueNAS Community Forums support team by pressing the report button on the post in question, or by messaging a specific user on the staff team.

Users:​

Users are responsible for submitting posts that adhere to the community guidelines and policies. We ask that users understand that delays may occur during non-standard hours.

This SLA for post approval on TrueNAS Community Forums will be subject to periodic review and may be amended to reflect changing circumstances and needs. Users will be informed of any significant changes to this SLA.

By adhering to this SLA, we aim to maintain a professional and welcoming environment for users while providing timely post approval services within the limitations of available resources and operational hours.

Last Updated: 11/07/2023