SMART errors on new drives

[faxfan2002]

Hi All,

I've got 4 new drives and new to free NAS, one of the drives has coming as failing. The drives are not in the in database and the smartctl for the failing drive is -


root@freenas[~]# smartctl -a /dev/da2
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.2-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model: TOSHIBA HDWG11A
Serial Number: 2030A0JYFATG
LU WWN Device Id: 5 000039 9f8c8b8d0
Firmware Version: 0603
User Capacity: 10,000,831,348,736 bytes [10.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Apr 25 17:03:56 2020 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: (1011) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 9389
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 20
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 028 028 050 Pre-fail Always FAILING_NOW 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 39
10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 20
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 19
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 21
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 35 (Min/Max 19/46)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 202113064
222 Loaded_Hours 0x0032 100 100 000 Old_age Always - 39
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 530
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



Interestingly the other 3 drives are all showing "pre-fail" statuses -



SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 9112
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 20
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 39
10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 20
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 19
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 21
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 33 (Min/Max 22/44)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 219152397
222 Loaded_Hours 0x0032 100 100 000 Old_age Always - 39
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 538
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 9453
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 20
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 39
10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 20
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 19
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 21
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 34 (Min/Max 22/47)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 68550661
222 Loaded_Hours 0x0032 100 100 000 Old_age Always - 39
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 528
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 9270
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 20
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 099 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 39
10 Spin_Retry_Count 0x0033 100 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 20
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 19
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 21
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 34 (Min/Max 20/47)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 184811531
222 Loaded_Hours 0x0032 100 100 000 Old_age Always - 39
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 538
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0

SMART Error Log Version: 1
No Errors Logged

 

[faxfan2002]

EDIT - should I be worried about all the drives?

 

[Johnnie Black]

7 Seek_Error_Rate 0x000b 028 028 050 Pre-fail Always FAILING_NOW 0

Seek error rate is bellow threashold and failing now, while never a good sign this attribute can sometimes go back to normal, if you haven't yet you should run an extended SMART test.

 

[faxfan2002]

Seek error rate is bellow threashold and failing now, while never a good sign this attribute can sometimes go back to normal, if you haven't yet you should run an extended SMART test.

googling furiously, if you have a quick answer that would be great! :)

 

[PhiloEpisteme]

googling furiously, if you have a quick answer that would be great! :)

Do you have a backup drive in the event you need to replace it? And do you have backups of your data?

 

[faxfan2002]

Do you have a backup drive in the event you need to replace it? And do you have backups of your data?

It's a brand new build, everything is on a QNAP NAS - I did the first copy of data and got this / these errors.

So yes, the data is not critical and exists somewhere else, so I'd rather get to the bottom of things whilst this system is not live.

 

[Yorick]

Definitely use the disk burn-in script described here: https://www.ixsystems.com/community...for-freenas-scripts-including-disk-burnin.28/

 

[danb35]

Definitely use the disk burn-in script described here

...or alternatively the method described in Uncle Fester's guide (link in my sig).

 

[faxfan2002]

So I've got a replacement drive and it's failing with exactly the same error, I've swapped the cable it was connected to (to an LSI compatible raid controller in JBOD mode) and the seek errors keep increasing on the new drive.

I'll do the burn in script on the drive.

 

[Redcoat]

What is the controller? Did you swap ports on it, or just the cable?

 

[faxfan2002]

What is the controller? Did you swap ports on it, or just the cable?

It's a fujitsu branded LSI controller, swapped it with a known good cable i.e. connecting to a disk that works fine and the fault followed the disk. Just dug out an adaptec HBA so I'm going to give that a go.

 

[PhiloEpisteme]

@faxfan2002 looking at the output for d2, when was the last time you ran a test on that drive? Am I crazy that one would expect the section below to report some tests?

Code:

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

 

[Johnnie Black]

So I've got a replacement drive and it's failing with exactly the same error,

That seems odd, as it's not a very usual error and certainly not cable/controller related, please post a complete SMART report for the new disk

Code:

smartctl -x /dev/daX

 

[Redcoat]

connecting to a disk that works fine and the fault followed the disk

That's pretty compelling.