winnielinnie
MVP
- Joined
- Oct 22, 2019
- Messages
- 3,641
The one time I had to replace a failing hard drive in a RAID setup (not a FreeNAS system), I simply ordered a brand new drive that arrived quickly, and I was able to rebuild the array after running badblocks to confirm there we no bad sectors. Everything went smoothly.
My question is for anyone that went through the actual RMA process with the manufacturer (Western Digital, Seagate, etc):
How was the experience? Is it as straight-forward as one would expect? Do you have to "prove" anything to the manufacturer?
What was the turnaround time from the day you shipped them the failed drive to receiving the replacement?
Was the replacement brand new or refurbished? Did the replacement fail any tests on day one? (Badblocks, extended self-test, etc)
Would you do it again next time a drive fails, or just cough up the extra cash and grab a new drive as soon as possible?
My question is for anyone that went through the actual RMA process with the manufacturer (Western Digital, Seagate, etc):
How was the experience? Is it as straight-forward as one would expect? Do you have to "prove" anything to the manufacturer?
What was the turnaround time from the day you shipped them the failed drive to receiving the replacement?
Was the replacement brand new or refurbished? Did the replacement fail any tests on day one? (Badblocks, extended self-test, etc)
Would you do it again next time a drive fails, or just cough up the extra cash and grab a new drive as soon as possible?