NVME ADATA SX8000NP Critical Warning Temp

[RegularJoe]

TrueNAS Core 12.0-U2

I am getting this error in the GUI :
CRITICAL
Device: /dev/nvme0, Critical Warning (0x02): Temperature.

Any suggestions on getting this to go away? The vendor does not have any firmware updates and this was just a Windows "test" NVME. For now I have just unchecked Enable S.M.A.R.T. on this device.

Thanks,
Joe

root@freenas[/mnt]# smartctl -a /dev/nvme0
smartctl 7.1 2019-12-30 r5022 [FreeBSD 12.2-RELEASE-p3 amd64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Number: ADATA SX8000NP
Serial Number: 2H1420012524
Firmware Version: C2.2.1
PCI Vendor/Subsystem ID: 0x126f
IEEE OUI Identifier: 0x000000
Controller ID: 1
Number of Namespaces: 1
Namespace 1 Size/Capacity: 128,035,676,160 [128 GB]
Namespace 1 Formatted LBA Size: 512
Local Time is: Sun Feb 14 11:48:54 2021 EST
Firmware Updates (0x12): 1 Slot, no Reset required
Optional Admin Commands (0x0016): Format Frmw_DL Self_Test
Optional NVM Commands (0x001d): Comp DS_Mngmt Wr_Zero Sav/Sel_Feat
Maximum Data Transfer Size: 32 Pages
Warning Comp. Temp. Threshold: 27179 Celsius
Critical Comp. Temp. Threshold: 72 Celsius
Namespace 1 Features (0x04): Dea/Unw_Error

Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
0 + 9.00W - - 0 0 0 0 5 5
1 + 4.60W - - 1 1 1 1 30 30
2 + 3.80W - - 2 2 2 2 30 30
3 - 0.0700W - - 3 3 3 3 30000 10000
4 - 0.0050W - - 4 4 4 4 50000 10000

Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 + 512 0 0

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
- temperature is above or below threshold

SMART/Health Information (NVMe Log 0x02)
Critical Warning: 0x02
Temperature: 25 Celsius
Available Spare: 100%
Available Spare Threshold: 10%
Percentage Used: 0%
Data Units Read: 933 [477 MB]
Data Units Written: 477 [244 MB]
Host Read Commands: 33,135
Host Write Commands: 5,637
Controller Busy Time: 0
Power Cycles: 3
Power On Hours: 40
Unsafe Shutdowns: 0
Media and Data Integrity Errors: 0
Error Information Log Entries: 1,118
Warning Comp. Temperature Time: 0
Critical Comp. Temperature Time: 0

Error Information (NVMe Log 0x01, max 64 entries)
Num ErrCount SQId CmdId Status PELoc LBA NSID VS
0 1118 0 0x0000 0x4212 - 0 1 -
1 1117 0 0x0000 0x421c - 0 1 -
2 1116 0 0x0000 0x4212 - 0 1 -
3 1115 0 0x0000 0x421c - 0 1 -
4 1114 0 0x0000 0x4212 - 0 1 -
5 1113 0 0x0000 0x421c - 0 1 -
6 1112 0 0x0000 0x4212 - 0 1 -
7 1111 0 0x0000 0x421c - 0 1 -
8 1110 0 0x0000 0x4212 - 0 1 -
9 1109 0 0x0000 0x421c - 0 1 -
10 1108 0 0x0000 0x4212 - 0 1 -
11 1107 0 0x0000 0x421c - 0 1 -
12 1106 0 0x0000 0x4212 - 0 1 -
13 1105 0 0x0000 0x421c - 0 1 -
14 1104 0 0x0000 0x4212 - 0 1 -
15 1103 0 0x0000 0x421c - 0 1 -
... (48 entries not shown)

root@freenas[/mnt]#

 

[ededeye]

Hi,

I had the same problem with a critical warning in CrystalDiskInfo and very slow write speeds, although my SX8000 had the C2.1.3 firmware. I downloaded the C2.2.1 version from a french website, said a prayer to the internet gods and updated the firmware. Now it's working as intended.

Hope this helps,
E

Before/after firmware update: