FreeNAS Shuts Down abruptly

[Khuzaima]

Hi,

I have installed FreeNAS on Dell PowerEdge T310 server

- 16GB RAM
- 120 GB SSD Drive (FreeNAS installation drive)
- 3 TB x 5 HDD for Storage Pool

Problem:-
FreeNAS shuts down abruptly. I have checked CPU temperature, which remains normal at about 32 degrees. All the HDD state also shows as healthy.
There are no CRON Jobs or Scrub Tasks defined.
I am unable to find anything in log files also.

Has anyone faced such problem? Any solution to this?

 

[Spearfoot]

Hi,

I have installed FreeNAS on Dell PowerEdge T310 server

- 16GB RAM
- 120 GB SSD Drive (FreeNAS installation drive)
- 3 TB x 5 HDD for Storage Pool

Problem:-
FreeNAS shuts down abruptly. I have checked CPU temperature, which remains normal at about 32 degrees. All the HDD state also shows as healthy.
There are no CRON Jobs or Scrub Tasks defined.
I am unable to find anything in log files also.

Has anyone faced such problem? Any solution to this?

What version of FreeNAS are you installing?

 

[Khuzaima]

OS Version:
FreeNAS-11.2-U2.1
(Build Date: Feb 27, 2019 20:59)

 

[HoneyBadger]

Check your IPMI or iDRAC logs. Sudden abrupt shutdowns often have their roots in defective hardware, or a known issue (eg: buggy hardware watchdog timer going off incorrectly)

 

[Khuzaima]

Where can I find these logs...I am new to FreeNAS.

 

[Spearfoot]

OS Version:
FreeNAS-11.2-U2.1
(Build Date: Feb 27, 2019 20:59)

I suggest you try version 11.1-U7 instead. Quite a few folks are having problems with the latest release. The download link is here:

https://download.freenas.org/11/11.1-U7/x64/

 

[Khuzaima]

@Spearfoot : Ok. I will install it and update the status on this post.

 

[HoneyBadger]

Where can I find these logs...I am new to FreeNAS.

From a shell enter the command ipmitool sel list which should produce the System Event Log list. Look for anything related to a fault at the impacted timelines.

 

[scrappy]

Not just you it seems. https://www.ixsystems.com/community...u2-server-keeps-restarting.74848/#post-520570

I'm trying not to jump to conclusions here as you might have a hardware fault, but it appears there is something going on with FreeNAS 11.2-U2.1 causing system crashes.

 

[Khuzaima]

Hello @scrappy @HoneyBadger

PFA screenshot of the log entries

 

[HoneyBadger]

The IPMI log seems to point towards software as @scrappy has linked.

 

[Khuzaima]

Hello @HoneyBadger @scrappy

I downloaded and installed the version you had given..

Before installing it, I took configuration backup of existing installation and then installed the version you gave. Thereafter I imported the configuration of my previous installation and I started getting errors.

1) It keeps on prompting for login password.
2) Could not find the pool I had created in my earlier installation.

 

[Khuzaima]

@HoneyBadger @Spearfoot @scrappy

I reinstalled FreeNAS version 11.1-U7.

Services active
ftp
smb
ssh
SMART

still FreeNAS shutsdown abruptly. Below is IPMI log. Is there any solution to this?

 

[Spearfoot]

@HoneyBadger @Spearfoot @scrappy

I reinstalled FreeNAS version 11.1-U7.

Services active
ftp
smb
ssh
SMART

still FreeNAS shutsdown abruptly. Below is IPMI log. Is there any solution to this?

View attachment 29720

Yikes!
Are there any clues in the log file /var/log/messages?

Also, does your T310 have iDRAC support? If so, it might provide more clues. Dell iDRAC link below is for Dell 11g servers like yours:

https://www.dell.com/support/articl...roller-for-dell-poweredge-11g-servers?lang=en

By the way... I wonder why your IPMI subsystem reports a date nearly five years in the past. Have you set the date and time in the system BIOS? I doubt this would cause your problems, but it is odd.

 

[Khuzaima]

Hi everyone,

Well, it seems that I was able to solve the problem.

I had installed a SATA extension PCIexpress card for additional HDD. This PCI card was creating the problem. As soon as I removed the card from the server, so far the server hasn't triggered a shutdown. Its been up and running since 48 hrs (except for planned restart) which earlier used to shutdown in 4-5 hrs..


Thanks everyone.

PS: I reinstalled FREENas to FreeNAS-11.2-U3 (Build Date: Mar 27, 2019 18:24)