SOLVED Cloud sync setup hangs when selecting cloud credentials for B2

[ChrisRBX]

Hi all,

I'm trying to set up a cloud sync task to sync from a dataset on FreeNAS (11.2U6) to our Backblaze B2 bucket. I've set up a new application key at Backblaze, used the keyId and application key to create the cloud credentials on the FreeNAS, and then, when I try to create the cloud sync task (using legacy GUI), as soon as I select this credential profile from the "Provider-credential" dropdown, I get the clock-like "working on it" icon, which goes on for a long time, then get an error message that says:

Error 14[EFAULT] 2019/10/31 16:35:45 Failed to create file system for "remote:": failed to authorize account: failed to authenticate: Get https://api.backblazeb2.com/b2api/v1/b2_authorize_account: dial tcp: lookup api.backblazeb2.com on 10.2.8.1:53: read udp 10.2.8.50:35035->10.2.8.1:53: i/o timeout

Any suggestions? My first thought is that we need to update our firewall and/or switch settings to open the relevant port, but I'm not thrilled to have to open any port if I don't have to. And if I do have to, then how best to minimize risks (this is in a corporate environment)? Has anyone had to do this for B2 or for other cloud providers?
Or am I barking up a wrong tree, and it's not related to the ports at all?

TIA,


Chris

 

[dlavigne]

Are you able to ping an address (such as google.com) from the FreeNAS shell?

 

[ChrisRBX]

I just tried pinging some of the IP addresses for Backblaze (eg 104.153.232.0) from the FreeNAS shell, and I get nothing back:

# ping 104.153.232.0
PING 104.153.232.0 (104.153.232.0): 56 data bytes
(hangs w/o further echo/response)

 

[dlavigne]

Is there a firewall or proxy in the way? If not, what is the full output (within code tags) for netstat -rn ?

 

[ChrisRBX]

Yes, we do have a firewall in place: any idea what settings (eg ports) need to be tweaked & how?

 

[dlavigne]

What port(s) do i need to open?

Hey all, so I'm syncing my google drive using rclone. I started fixing up my firewall and as soon as i enabled it the sync speed went down to 0. If i disable it it goes back up.. The ports that i allowed through were only 80 and 443. Which other ports does rclone need? PS I am only blocking...

forum.rclone.org

 

[ChrisRBX]

Figured it out: turns out we had an incorrect DNS server setting on our FreeNAS.
Updated to 8.8.8.8: all good now.
Thanks!