cjbraun5151
Dabbler
- Joined
- Apr 28, 2015
- Messages
- 10
We recently purchased a SuperMicro 2028R-E1CR24L server for a vSphere / Horizion View build we need done by the end of the summer. After installing FreeNAS and beginning our configuration, we encountered an issue where the server would no longer boot. Troubleshooting revealed that there was a problem with the MoBo so it was RMAed and sent back to SuperMicro. Two and a half weeks later, I attempt to get a status on the RMA. No one in the RMA dept. answers their phone or email, and I finally get a response by going through their sales dept. that they are "still testing". I have no estimate on how long this will take and once again cannot get another response from them.
Has anyone else had such terrible experience with SuperMicro support? Any suggestions? Does anyone have a direct contact to someone they worked with at SuperMicro? I'm thinking about just purchasing another motherboard so we can continue our project, but I can't even get an ETA out of them on the original motherboard.
Has anyone else had such terrible experience with SuperMicro support? Any suggestions? Does anyone have a direct contact to someone they worked with at SuperMicro? I'm thinking about just purchasing another motherboard so we can continue our project, but I can't even get an ETA out of them on the original motherboard.