Unable to update

[Keven]

HI when I check for update I get this error

Update server could not be reached

<urlopen error [Errno 8] hostname nor servname provided, or not known>


Traceback
Traceback (most recent call last):
File "/usr/local/www/freenasUI/../freenasUI/system/views.py", line 1451, in update_check
train=updateobj.get_train(),
File "/usr/local/www/freenasUI/../freenasUI/system/models.py", line 573, in get_train
trains = conf.AvailableTrains() or []
File "/usr/local/lib/freenasOS/Configuration.py", line 960, in AvailableTrains
fileref = self.TryGetNetworkFile(file=TRAIN_FILE, reason="FetchTrains")
File "/usr/local/lib/freenasOS/Configuration.py", line 728, in TryGetNetworkFile
raise url_exc
URLError: <urlopen error [Errno 8] hostname nor servname provided, or not known>

When I do a -update -v check I get that

[root@freenas ~]# freenas-update -v check
[freenasOS.Configuration:637] TryGetNetworkFile([u'http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST'])
[freenasOS.Configuration:713] Unable to load http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST: <urlopen error [
Errno 8] hostname nor servname provided, or not known>
[freenasOS.Configuration:727] Unable to load [u'http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST']: <urlopen er
ror [Errno 8] hostname nor servname provided, or not known>
[freenas-update:223] <urlopen error [Errno 8] hostname nor servname provided, or not known>
Traceback (most recent call last):
File "/usr/local/bin/freenas-update", line 197, in DoDownload
rv = Update.DownloadUpdate(train, cache_dir, pkg_type=pkg_type, ignore_space=ignore_space)
File "/usr/local/lib/freenasOS/Update.py", line 905, in DownloadUpdate
latest_mani = conf.FindLatestManifest(train, require_signature=True)
File "/usr/local/lib/freenasOS/Configuration.py", line 1077, in FindLatestManifest
reason="GetLatestManifest",
File "/usr/local/lib/freenasOS/Configuration.py", line 728, in TryGetNetworkFile
raise url_exc
URLError: <urlopen error [Errno 8] hostname nor servname provided, or not known>
Received exception during download phase, cannot update


it was working before and the only thing I changed is my network interface.

delete existing config (y/n) N
configure interface for DHCP (y/n) N
interface name: Freenas
ipv4 address: 10.0.1.3
ipv4 netmask: 255.255.255.0
configure ipv6? (y/n) N

I saw a bug report https://bugs.freenas.org/issues/16736

they says that the dns isn't working
I didn't configure my DNS at all since I've build my freenas box. so is it on the rooter-side the problem or the dns config on the freenas box ?

 

[m0nkey_]

they says that the dns isn't working

They are correct. Fix your DNS issue.

When I run it:

Code:

[root@tardis] ~# freenas-update -v check
[freenasOS.Configuration:637] TryGetNetworkFile([u'http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST'])
[freenasOS.Configuration:763] TryGetNetworkFile([u'http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST']):  Read 3813 bytes total
[freenasOS.Configuration:637] TryGetNetworkFile(['http://update-master.ixsystems.com/updates/ix_crl.pem'])
[freenasOS.Configuration:83] CheckFreeSpace(path=/tmp/tmp1kVzUK.pem, pool=None, required=1028)
[freenasOS.Configuration:763] TryGetNetworkFile(['http://update-master.ixsystems.com/updates/ix_crl.pem']):  Read 1028 bytes total
[freenasOS.Manifest:448] Verify command = ['/usr/local/libexec/verify_signature', '-K', '/usr/local/share/certs/Production.pem', '-C', '/usr/local/share/certs/iX-CA.pem', '-S', u'vidvtjN30wiH5aX1Q9PX3UJM90H9AWU3ns4H6qwZm1aSHQH791a+/I3PR16Z81wan/7wPiLUzIZDz3FzMMkTPcxZwgT+72V/Kutd+b04i0APjuHc2pwS4+zD3PaDeYTA0HzUL9fgHkX7+sndTEaUZjMlANvp2kpZuRB17cG/enOSJCK7PW+5o5/kHUQBaioRXyI6WJx7/ybMZHywXKp8F3jpRIPG2JUI5mstKHvp8XB2mP74Hr7BK1g1TI6jp7iR3sEeS6bmLFEqm3CVKHi/HefhUye+qER3xjnkkIYNGYkR5Tmc9Pp3DX1TaYS5egR7lVV7d4YxbdtHFj0l6V53sw==', '-R', '/tmp/tmp1kVzUK.pem']
[freenasOS.Manifest:464] Signature check succeeded
[freenasOS.Update:958] Going to try checking cached manifest /var/db/system/update/MANIFEST
[freenasOS.Update:982] Got this exception: [Errno 2] No such file or directory: '/var/db/system/update/MANIFEST'
[freenasOS.Configuration:637] TryGetNetworkFile([u'http://update.ixsystems.com/FreeNAS/Validators/ValidateUpdate-dAn5lU.txt', u'http://update-master.ixsystems.com/FreeNAS/Validators/ValidateUpdate-dAn5lU.txt'])
[freenasOS.Configuration:83] CheckFreeSpace(path=/var/db/system/update/ValidateUpdate, pool=None, required=187)
[freenasOS.Configuration:763] TryGetNetworkFile([u'http://update.ixsystems.com/FreeNAS/Validators/ValidateUpdate-dAn5lU.txt', u'http://update-master.ixsystems.com/FreeNAS/Validators/ValidateUpdate-dAn5lU.txt']):  Read 187 bytes total
[freenasOS.Update:1015] DownloadUpdate:  No update available
No updates available
[root@tardis] ~#

 

[5sails]

My System is running FreeNAS 9.10.2-U4.

DNS is working:

Code:

nas04# nslookup update-master.ixsystems.com
Server:		192.168.1.3
Address:	192.168.1.3#53
Non-authoritative answer:
update-master.ixsystems.com	canonical name = update-master.freenas.org.
Name:	update-master.freenas.org
Address: 64.71.187.3

Still it shows the same error as mentioned by Keven:

Code:

nas04# freenas-update -v check
[freenasOS.Configuration:637] TryGetNetworkFile([u'http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST'])
[freenasOS.Configuration:713] Unable to load http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST: timed out
[freenasOS.Configuration:727] Unable to load [u'http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST']: timed out
[freenas-update:223] timed out
Traceback (most recent call last):
  File "/usr/local/bin/freenas-update", line 197, in DoDownload
	rv = Update.DownloadUpdate(train, cache_dir, pkg_type=pkg_type, ignore_space=ignore_space)
  File "/usr/local/lib/freenasOS/Update.py", line 905, in DownloadUpdate
	latest_mani = conf.FindLatestManifest(train, require_signature=True)
  File "/usr/local/lib/freenasOS/Configuration.py", line 1077, in FindLatestManifest
	reason="GetLatestManifest",
  File "/usr/local/lib/freenasOS/Configuration.py", line 728, in TryGetNetworkFile
	raise url_exc
timeout: timed out
Received exception during download phase, cannot update

 

[m0nkey_]

You could try performing a manual update:

https://download.freenas.org/9.10/latest/FreeNAS-9.10.2-U5-manual-update.tar
http://doc.freenas.org/11/system.html#manual-updates

Failing that, download the latest ISO, write it to a DVD or USB drive and perform an upgrade.

 

[5sails]

The intention of my post was just to contribute the fact, that the issue with

Code:

TryGetNetworkFile

is not a singular problem encountered by @Keven. Numerous posts show a similar problem.

The manual update just runs into the same issue with

Code:

TryGetNetworkFile

, only with a different URL:

Code:

http://update-master.ixsystems.com/FreeNAS/FreeNAS-9.10-STABLE/LATEST
http://update-master.ixsystems.com/updates/ix_crl.pem

This is still within the initial scope, but
the last resort you mentioned, downloading the latest ISO, writing it to a USB drive and perform an upgrade,
results in ever rebooting the system.

 

[diedrichg]

Have you tried a different boot device or just re-installing over the previous one? SSD or USB?

 

[5sails]

Have you tried a different boot device or just re-installing over the previous one? SSD or USB?

For the Installation I used USB-Drives. I tried an Installation on one of the mirrored USB-Drives the system runs on and on a blank USB-Drive. With the first one, I tried both Upgrade and fresh Install. In all cases, the Error/Reboot occurs after showing

Code:

Installing base-os (1 of 5)

and before showing the first dot of the progress indication.

 

[diedrichg]

Hmm.so you used a third USB? Corrupt USB was going to be my guess.

 

[5sails]

As mentioned above, the initial intention of my post was to contribute the fact, that it appeared to me, that the issue with an upgrade as described by @Keven is not to a singular issue.

Hmm.so you used a third USB? Corrupt USB was going to be my guess.

For completeness, a test with with https://www.heise.de/download/product/h2testw-50539/download on all involved drives resulted in no error.

Today, I am posting to document, that without any further changes it just happens, that the upgrade with the UI is working.

Nevertheless, thank you @m0nkey_ and @diedrichg for your help.