Please help diagnosing this disk

Shankage

Explorer
Joined
Jun 21, 2017
Messages
79
Hi all,

Truenas just alerted me of a disk issue, I have run the smartctl command and the output of the drive is below. Can anyone provide me with some suggestions of what to try next, is it time to get a new drive?

root@SAN:~ # smartctl -x /dev/da5
smartctl 7.2 2020-12-30 r5155 [FreeBSD 12.2-RELEASE-p14 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD60EFRX-68L0BN1
Serial Number: WD-WX11DC88F85K
LU WWN Device Id: 5 0014ee 210d5b7b7
Firmware Version: 82.00A82
User Capacity: 6,001,175,126,016 bytes [6.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5700 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Jan 11 09:47:30 2023 AEDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 113) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: ( 2984) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off supp ort.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 684) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x303d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 200 200 051 - 0
3 Spin_Up_Time POS--K 202 194 021 - 8900
4 Start_Stop_Count -O--CK 100 100 000 - 97
5 Reallocated_Sector_Ct PO--CK 200 200 140 - 0
7 Seek_Error_Rate -OSR-K 200 200 000 - 0
9 Power_On_Hours -O--CK 057 057 000 - 31534
10 Spin_Retry_Count -O--CK 100 253 000 - 0
11 Calibration_Retry_Count -O--CK 100 253 000 - 0
12 Power_Cycle_Count -O--CK 100 100 000 - 96
192 Power-Off_Retract_Count -O--CK 200 200 000 - 94
193 Load_Cycle_Count -O--CK 200 200 000 - 408
194 Temperature_Celsius -O---K 127 107 000 - 25
196 Reallocated_Event_Count -O--CK 200 200 000 - 0
197 Current_Pending_Sector -O--CK 200 200 000 - 0
198 Offline_Uncorrectable ----CK 100 253 000 - 0
199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0
200 Multi_Zone_Error_Rate ---R-- 200 200 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 6 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x0c GPL R/O 2048 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa0-0xa7 GPL,SL VS 16 Device vendor specific log
0xa8-0xb6 GPL,SL VS 1 Device vendor specific log
0xb7 GPL,SL VS 54 Device vendor specific log
0xbd GPL,SL VS 1 Device vendor specific log
0xc0 GPL,SL VS 1 Device vendor specific log
0xc1 GPL VS 93 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
Device Error Count: 2
CR = Command Register
FEATR = Features Register
COUNT = Count (was: Sector Count) Register
LBA_48 = Upper bytes of LBA High/Mid/Low Registers ] ATA-8
LH = LBA High (was: Cylinder High) Register ] LBA
LM = LBA Mid (was: Cylinder Low) Register ] Register
LL = LBA Low (was: Sector Number) Register ]
DV = Device (was: Device/Head) Register
DC = Device Control Register
ER = Error register
ST = Status register
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 2 [1] occurred at disk power-on lifetime: 28042 hours (1168 days + 10 hour s)
When the command that caused the error occurred, the device was active or idle .

After command completion occurred, registers were:
ER -- ST COUNT LBA_48 LH LM LL DV DC
-- -- -- == -- == == == -- -- -- -- --
04 -- 51 00 00 00 02 77 74 51 c0 00 00

Commands leading to the command that caused the error were:
CR FEATR COUNT LBA_48 LH LM LL DV DC Powered_Up_Time Command/Feature_Name
-- == -- == -- == == == -- -- -- -- -- --------------- --------------------
ea 00 00 00 00 00 00 00 00 00 00 40 00 1d+10:09:07.397 FLUSH CACHE EXT
61 00 08 00 00 00 02 77 74 58 e8 40 00 1d+10:09:07.397 WRITE FPDMA QUEUED
61 00 10 00 00 00 02 64 5a e2 50 40 00 1d+10:09:07.396 WRITE FPDMA QUEUED
61 00 08 00 00 00 02 64 5a e1 c8 40 00 1d+10:09:07.396 WRITE FPDMA QUEUED
61 00 10 00 00 00 02 61 48 b4 58 40 00 1d+10:09:07.396 WRITE FPDMA QUEUED

Error 1 [0] occurred at disk power-on lifetime: 24495 hours (1020 days + 15 hour s)
When the command that caused the error occurred, the device was active or idle .

After command completion occurred, registers were:
ER -- ST COUNT LBA_48 LH LM LL DV DC
-- -- -- == -- == == == -- -- -- -- --
04 -- 51 00 00 00 02 a0 d6 22 a0 00 00

Commands leading to the command that caused the error were:
CR FEATR COUNT LBA_48 LH LM LL DV DC Powered_Up_Time Command/Feature_Name
-- == -- == -- == == == -- -- -- -- -- --------------- --------------------
ea 00 00 00 00 00 00 00 00 00 00 40 00 47d+00:04:33.329 FLUSH CACHE EXT
61 00 08 00 00 00 02 33 04 2d e8 40 00 47d+00:04:33.329 WRITE FPDMA QUEUED
61 00 10 00 00 00 01 9c 32 db 38 40 00 47d+00:04:33.329 WRITE FPDMA QUEUED
61 00 10 00 00 00 01 9c 32 da f8 40 00 47d+00:04:33.329 WRITE FPDMA QUEUED
61 00 10 00 00 00 01 9c 32 da 98 40 00 47d+00:04:33.329 WRITE FPDMA QUEUED

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA _of_first_error
# 1 Extended offline Completed: read failure 10% 31296 105 94046400
# 2 Extended offline Completed without error 00% 25762 -
# 3 Extended offline Completed without error 00% 25432 -
# 4 Extended offline Completed without error 00% 19225 -
# 5 Extended offline Completed without error 00% 18889 -
# 6 Extended offline Completed without error 00% 13069 -
# 7 Extended offline Completed without error 00% 12733 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 258 (0x0102)
Device State: Active (0)
Current Temperature: 25 Celsius
Power Cycle Min/Max Temperature: 24/33 Celsius
Lifetime Min/Max Temperature: 11/44 Celsius
Under/Over Temperature Limit Count: 0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 1 minute
Min/Max recommended Temperature: 0/60 Celsius
Min/Max Temperature Limit: -41/85 Celsius
Temperature History Size (Index): 478 (314)

Index Estimated Time Temperature Celsius
315 2023-01-11 01:50 25 ******
... ..( 46 skipped). .. ******
362 2023-01-11 02:37 25 ******
363 2023-01-11 02:38 26 *******
364 2023-01-11 02:39 25 ******
... ..(427 skipped). .. ******
314 2023-01-11 09:47 25 ******

SCT Error Recovery Control:
Read: 70 (7.0 seconds)
Write: 70 (7.0 seconds)

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 2) ==
0x01 0x008 4 96 --- Lifetime Power-On Resets
0x01 0x010 4 31534 --- Power-on Hours
0x01 0x018 6 181980468023 --- Logical Sectors Written
0x01 0x020 6 2637238509 --- Number of Write Commands
0x01 0x028 6 138276001614 --- Logical Sectors Read
0x01 0x030 6 667923450 --- Number of Read Commands
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 31341 --- Spindle Motor Power-on Hours
0x03 0x010 4 31193 --- Head Flying Hours
0x03 0x018 4 503 --- Head Load Events
0x03 0x020 4 0 --- Number of Reallocated Logical Sectors
0x03 0x028 4 2 --- Read Recovery Attempts
0x03 0x030 4 0 --- Number of Mechanical Start Failures
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 0 --- Resets Between Cmd Acceptance and Completio n
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 25 --- Current Temperature
0x05 0x010 1 25 --- Average Short Term Temperature
0x05 0x018 1 25 --- Average Long Term Temperature
0x05 0x020 1 44 --- Highest Temperature
0x05 0x028 1 14 --- Lowest Temperature
0x05 0x030 1 39 --- Highest Average Short Term Temperature
0x05 0x038 1 16 --- Lowest Average Short Term Temperature
0x05 0x040 1 33 --- Highest Average Long Term Temperature
0x05 0x048 1 19 --- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 60 --- Specified Maximum Operating Temperature
0x05 0x060 4 0 --- Time in Under-Temperature
0x05 0x068 1 0 --- Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 37316 --- Number of Hardware Resets
0x06 0x010 4 139 --- Number of ASR Events
0x06 0x018 4 0 --- Number of Interface CRC Errors
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 2 0 Command failed due to ICRC error
0x0002 2 0 R_ERR response for data FIS
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0005 2 0 R_ERR response for non-data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
0x0008 2 0 Device-to-host non-data FIS retries
0x0009 2 1 Transition from drive PhyRdy to drive PhyNRdy
0x000a 2 11 Device-to-host register FISes sent due to a COMRESET
0x000b 2 0 CRC errors within host-to-device FIS
0x000d 2 0 Non-CRC errors within host-to-device FIS
0x000f 2 0 R_ERR response for host-to-device data FIS, CRC
0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC
0x8000 4 5256902 Vendor specific
 
Joined
Oct 22, 2019
Messages
3,641
I would look to replace the drive.

# 1 Extended offline Completed: read failure 10% 31296 105 94046400

Only 105 lifetime hours? I'd expect it to still be covered under warranty.

Nevermind. There was an extra whitespace in your output. Appears it's really 31,296 lifetime hours.

Looks like you are past the 3-year warranty for that WD Red drive. :frown:
 
Last edited:

danb35

Hall of Famer
Joined
Aug 16, 2011
Messages
15,504
Truenas just alerted me of a disk issue
I'm sure it told you more than "there's a disk issue"--the exact error message would have made it much easier to answer.
smartctl command and the output of the drive is below
Code tags, please.
# 1 Extended offline Completed: read failure 10% 31296 105 94046400
This disk failed its last SMART self-test, which you appear to be running at random intervals. Time to replace it.
Only 105 lifetime hours? I'd expect it to still be covered under warranty.
I'm not sure what that "105" is, but I expect it's at 31296 lifetime hours.
 

Shankage

Explorer
Joined
Jun 21, 2017
Messages
79
Thanks team, I will source a replacement drive!
I am going to go with a WD Red plus, should I offline the drive? It seems to be causing me issues with my iSCSI storage in vSphere.
 
Last edited:
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