New drive failure troubleshooting help

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Shane_pcs

Dabbler
Joined
Jun 24, 2014
Messages
13
Hardware:
AMD Phenom II x4 B60
8GB Ram
ASROCK or MSI mobo (cant recall which one) Can crack it open if needed
6 x Seagate 2TB 7200 Drives (3 older 3 new) in zraid2 not encrypted
Freenas-9.2.1.6-Release-x64

notes: I know the ram is low, looking for a deal to upgrade ram to 16GB,
3 old drives ran in zraid1 for a year at least,
new drives a week old used to recreate in zraid2


First error showed on ada2 (new drive) few days ago (checksum error).
I ran several of the dd tests and smart tests found on the forums. Results looked good, so I assumed isolated event. zpool scrub and cleared error.

Now I have another error on same device. This time the drive was actually put offline by the system (RMA process started)

Code:
[root@freenas] ~# zpool status
  pool: zRaidA
state: DEGRADED
status: One or more devices has been removed by the administrator.
        Sufficient replicas exist for the pool to continue functioning in a
        degraded state.
action: Online the device using 'zpool online' or replace the device with
        'zpool replace'.
  scan: scrub repaired 1.56M in 3h5m with 0 errors on Thu Jul 10 02:28:54 2014
config:

        NAME                                            STATE     READ WRITE CKSUM
        zRaidA                                          DEGRADED     0     0     0
          raidz2-0                                      DEGRADED     0     0     0
            gptid/af7b5097-fda6-11e3-bf5d-f46d0436ba55  ONLINE       0     0     0
            gptid/b027c57f-fda6-11e3-bf5d-f46d0436ba55  ONLINE       0     0     0
            6531596025120532130                         REMOVED      0     0     0  was /dev/gptid/b0c19ea8-fda6-11e3-bf5d-f46d0436ba55
            gptid/b157aeec-fda6-11e3-bf5d-f46d0436ba55  ONLINE       0     0     0
            gptid/b1fdd979-fda6-11e3-bf5d-f46d0436ba55  ONLINE       0     0     0
            gptid/b2931838-fda6-11e3-bf5d-f46d0436ba55  ONLINE       0     0     0

errors: No known data errors


Code:
[root@freenas] ~# smartctl -a -q noserial /dev/ada2
smartctl 6.2 2013-07-26 r3841 [FreeBSD 9.2-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.14 (AF)
Device Model:     ST2000DM001-1E6164
Firmware Version: SC48
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Thu Jul 10 12:08:24 2014 CDT

==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/223651en

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  609) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 260) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3081) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   107   099   006    Pre-fail  Always       -       12802360
  3 Spin_Up_Time            0x0003   098   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       23
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   054   050   030    Pre-fail  Always       -       81608911642
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       318
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       9
183 Runtime_Bad_Block       0x0032   099   099   000    Old_age   Always       -       1
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       1 1 1
189 High_Fly_Writes         0x003a   099   099   000    Old_age   Always       -       1
190 Airflow_Temperature_Cel 0x0022   062   040   045    Old_age   Always   In_the_past 38 (0 18 39 38 0)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       12
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       86
194 Temperature_Celsius     0x0022   038   060   000    Old_age   Always       -       38 (0 25 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       298h+15m+44.263s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1745834456
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       6717807264

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%       303         -
# 2  Short offline       Completed without error       00%       299         -
# 3  Short offline       Completed without error       00%       295         -
# 4  Short offline       Completed without error       00%       291         -
# 5  Short offline       Completed without error       00%       287         -
# 6  Short offline       Completed without error       00%       283         -
# 7  Short offline       Completed without error       00%       279         -
# 8  Short offline       Completed without error       00%       275         -
# 9  Short offline       Completed without error       00%       271         -
#10  Short offline       Completed without error       00%       267         -
#11  Short offline       Completed without error       00%       262         -
#12  Short offline       Completed without error       00%       258         -
#13  Short offline       Completed without error       00%       254         -
#14  Short offline       Completed without error       00%       250         -
#15  Short offline       Completed without error       00%       246         -
#16  Short offline       Completed without error       00%       242         -
#17  Short offline       Completed without error       00%       238         -
#18  Short offline       Completed without error       00%       234         -
#19  Short offline       Completed without error       00%       230         -
#20  Short offline       Completed without error       00%       226         -
#21  Short offline       Completed without error       00%       222         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.




183 Runtime_Bad_Block showing 1 scares me as well as 7 Seek_Error_Rate 0x000f 054 050 030 Pre-fail Always - 81608911642 as that's higher than my other drives.

Just want to make sure i'm not jumping the gun and that the RMA is the way to go. Anything else I am missing?
Any help will be appreciated.
 
Last edited:
S

Shane_pcs

Dabbler
Joined
Jun 24, 2014
Messages
13
Just got back from purchasing a spare drive from Microcenter. Also picked up a couple new sata cables (locking). Do you think there is any reason to do further testing on the drive or should I just exchange it?
 
Ericloewe

Ericloewe

Server Wrangler
Moderator
Joined
Feb 15, 2014
Messages
20,194
The formatting is a pain in the ass to read, so in the future please use CODE tags.

Don't you have SMART long tests scheduled? The drive hasn't had one recently. I'd run one before deciding. A single error may be overlookable.
 
S

Shane_pcs

Dabbler
Joined
Jun 24, 2014
Messages
13
I did run it after I made the initial post and was supposed to be done now, but when I went back to check it didn't complete. I scheduled another long test. (260 minutes)


Code:
[root@freenas] ~# smartctl -a -q noserial /dev/ada2
smartctl 6.2 2013-07-26 r3841 [FreeBSD 9.2-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.14 (AF)
Device Model:     ST2000DM001-1E6164
Firmware Version: SC48
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Thu Jul 10 16:25:23 2014 CDT

==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/223651en

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (  41) The self-test routine was interrupted
                                        by the host with a hard or soft reset.
Total time to complete Offline
data collection:                (  609) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 260) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3081) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   107   099   006    Pre-fail  Always       -       12802360
  3 Spin_Up_Time            0x0003   098   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       24
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   054   050   030    Pre-fail  Always       -       81608911746
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       322
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       9
183 Runtime_Bad_Block       0x0032   099   099   000    Old_age   Always       -       1
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       1 1 1
189 High_Fly_Writes         0x003a   099   099   000    Old_age   Always       -       1
190 Airflow_Temperature_Cel 0x0022   061   040   045    Old_age   Always   In_the_past 39 (0 18 42 37 0)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       13
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       96
194 Temperature_Celsius     0x0022   039   060   000    Old_age   Always       -       39 (0 25 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       302h+08m+04.907s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1745834456
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       6717807264

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Interrupted (host reset)      00%       319         -
# 2  Short offline       Completed without error       00%       303         -
# 3  Short offline       Completed without error       00%       299         -
# 4  Short offline       Completed without error       00%       295         -
# 5  Short offline       Completed without error       00%       291         -
# 6  Short offline       Completed without error       00%       287         -
# 7  Short offline       Completed without error       00%       283         -
# 8  Short offline       Completed without error       00%       279         -
# 9  Short offline       Completed without error       00%       275         -
#10  Short offline       Completed without error       00%       271         -
#11  Short offline       Completed without error       00%       267         -
#12  Short offline       Completed without error       00%       262         -
#13  Short offline       Completed without error       00%       258         -
#14  Short offline       Completed without error       00%       254         -
#15  Short offline       Completed without error       00%       250         -
#16  Short offline       Completed without error       00%       246         -
#17  Short offline       Completed without error       00%       242         -
#18  Short offline       Completed without error       00%       238         -
#19  Short offline       Completed without error       00%       234         -
#20  Short offline       Completed without error       00%       230         -
#21  Short offline       Completed without error       00%       226         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
C

cyberjock

Inactive Account
Joined
Mar 25, 2012
Messages
19,526
Normally the host reset means you power cycled or otherwise rebooted the machine. I've seen a disk or two where they are bad and they report a host reset even though the problem is the disk. I'd rule out the PSU and SATA cable as a possible source of problems and then assume that the host reset message is actually a sign of the disk being unreliable.
 
S

Shane_pcs

Dabbler
Joined
Jun 24, 2014
Messages
13
I have replaced the sata cable and the power supply and it has been running the long smart test for over an hour. Will continue to monitor it and see if that helps. Thanks for the suggestions.
 
S

Shane_pcs

Dabbler
Joined
Jun 24, 2014
Messages
13
Well the new PSU and sata cable seemed to improve things. The drive was able to complete the long smart test without errors. Maybe the RMA was a bit premature. Thanks.

Code:
[root@freenas] ~# smartctl -a -q noserial /dev/ada2
smartctl 6.2 2013-07-26 r3841 [FreeBSD 9.2-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.14 (AF)
Device Model:     ST2000DM001-1E6164
Firmware Version: SC48
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Fri Jul 11 06:33:38 2014 CDT

==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/223651en

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  609) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 260) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3081) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   114   099   006    Pre-fail  Always       -       75599680
  3 Spin_Up_Time            0x0003   098   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       27
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   054   050   030    Pre-fail  Always       -       81609204302
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       333
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       10
183 Runtime_Bad_Block       0x0032   099   099   000    Old_age   Always       -       1
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       1 1 1
189 High_Fly_Writes         0x003a   099   099   000    Old_age   Always       -       1
190 Airflow_Temperature_Cel 0x0022   063   040   045    Old_age   Always   In_the_past 37 (0 18 38 26 0)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       16
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       105
194 Temperature_Celsius     0x0022   037   060   000    Old_age   Always       -       37 (0 25 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       312h+47m+14.809s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1755186680
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       8057258566

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%       332         -
# 2  Short offline       Completed without error       00%       324         -
# 3  Extended offline    Interrupted (host reset)      00%       323         -
# 4  Extended offline    Interrupted (host reset)      00%       322         -
# 5  Extended offline    Interrupted (host reset)      00%       319         -
# 6  Short offline       Completed without error       00%       303         -
# 7  Short offline       Completed without error       00%       299         -
# 8  Short offline       Completed without error       00%       295         -
# 9  Short offline       Completed without error       00%       291         -
#10  Short offline       Completed without error       00%       287         -
#11  Short offline       Completed without error       00%       283         -
#12  Short offline       Completed without error       00%       279         -
#13  Short offline       Completed without error       00%       275         -
#14  Short offline       Completed without error       00%       271         -
#15  Short offline       Completed without error       00%       267         -
#16  Short offline       Completed without error       00%       262         -
#17  Short offline       Completed without error       00%       258         -
#18  Short offline       Completed without error       00%       254         -
#19  Short offline       Completed without error       00%       250         -
#20  Short offline       Completed without error       00%       246         -
#21  Short offline       Completed without error       00%       242         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
C

cyberjock

Inactive Account
Joined
Mar 25, 2012
Messages
19,526
Looks like it took a few tries but you did get a long test to finish without error.

I'd say do a single badblocks pass. Off the top of my head I think I did "badblocks -svw -t 0xFE" and if that throws no errors I'd say your disk is just fine.
 
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