Do I need to RMA?

[Fry256]

=== START OF INFORMATION SECTION ===
Device Model: WDC WD40EFRX-68WT0N0
Serial Number: -
LU WWN Device Id: 5 0014ee 2b3ea3a08
Firmware Version: 80.00A80
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-2 (minor revision not indicated)
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Thu Nov 27 19:53:24 2014 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (53760) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 537) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x703d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 85
3 Spin_Up_Time 0x0027 179 177 021 Pre-fail Always - 8041
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 117
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 091 091 000 Old_age Always - 6748
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 117
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 108
193 Load_Cycle_Count 0x0032 145 145 000 Old_age Always - 167351
194 Temperature_Celsius 0x0022 115 105 000 Old_age Always - 37
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 1
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 309

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 6729 -
# 2 Extended offline Completed without error 00% 6626 -
# 3 Extended offline Completed without error 00% 6305 -
# 4 Short offline Completed without error 00% 6031 -
# 5 Extended offline Completed without error 00% 5922 -
# 6 Extended offline Completed without error 00% 5589 -
# 7 Short offline Completed without error 00% 5315 -
# 8 Extended offline Completed without error 00% 5206 -
# 9 Extended offline Completed without error 00% 4870 -
#10 Short offline Completed without error 00% 3122 -
#11 Extended offline Completed without error 00% 3015 -
#12 Extended offline Completed without error 00% 2676 -
#13 Short offline Completed without error 00% 2378 -
#14 Short offline Completed without error 00% 2354 -
#15 Short offline Completed without error 00% 2330 -
#16 Short offline Completed without error 00% 2306 -
#17 Short offline Completed without error 00% 2284 -
#18 Short offline Completed without error 00% 2020 -
#19 Extended offline Completed without error 00% 1936 -
#20 Short offline Completed without error 00% 1853 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Any help would be greatly appreciated, out of the array of 11 disks this is the only one having issues. Mind you the temperature have reached 40 Celsius for very short period. Precautions were taken to cool immediately.

 

[Ericloewe]

If you can convince them to RMA it, I'd do it. It might be hard, though, since the SMART tests are coming up ok.

Highest recorded temperature was 45 degrees Celsius. Not ideal, but not exactly problematic, if it wasn't chronic.

The UDMA CRC error does indicate a transmission error, so you might have a loose cable or something, besides the internal problems. Nothing to worry about, but might as well reseat it next time the server's open.

 

[rogerh]

Not strictly relevant to your question, but the Load Cycle Count is a little high for future long term health - and if the other 10 have similar counts a wdidle3 application might be desirable.

 

[Fry256]

Okay, I will use the WDIDLE3 tool, I don't they will let me RMA but i will give it a go.

Also how are you able to interpret the SMART values for the temperature.

 

[enemy85]

Also how are you able to interpret the SMART values for the temperature.

Read the #194, the second number (105) is the highest value ever reached, but u have to consider that the correct value is 150-105=45c