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Strange SMART messages on ada3 with new disks

Western Digital Drives - The Preferred Drives of FreeNAS and TrueNAS CORE

Jasse Jansson

Member
Joined
Mar 19, 2017
Messages
59
I replaced ada3 about 2 weeks ago and on sep 8 i got these alerts:

Code:
FreeNAS @ amain.local

New alerts:
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.

Current alerts:
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.

--------------------------------

FreeNAS @ amain.local

New alerts:
* Device: /dev/ada3, Failed SMART usage Attribute: 7 Seek_Error_Rate..

Current alerts:
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.
* Device: /dev/ada3, Failed SMART usage Attribute: 7 Seek_Error_Rate..


After a scheduled SMART test I got this:

Code:
FreeNAS @ amain.local

New alerts:
* Device: /dev/ada3, Self-Test Log error count increased from 0 to 1.

Current alerts:
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.
* Device: /dev/ada3, Failed SMART usage Attribute: 7 Seek_Error_Rate..
* Device: /dev/ada3, Self-Test Log error count increased from 0 to 1. 


Went to the store and got a new disk.
It's a Toshiba NAS N300 8Tb disk.
I bought another one while I was in the shop to be used as ada4.
Replaced ada3 and resilver went smooth.
When resilver was done I made another long SMART test (waited about 1 hour to let it complete) without any kind of alert.
Fine, problem solved.
Yesterday I replaced ada4 from WD red 4Tb to the new Toshiba N300.
This morning, i.e. now, resilver is 59% done on ada4 but I see these alerts:

Code:
FreeNAS @ amain.local

New alerts:
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.

Current alerts:
* Pool tank state is DEGRADED: One or more devices is currently being resilvered. The pool will continue to function, possibly in a degraded state..
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.

--------------------------------------

FreeNAS @ amain.local

New alerts:
* Device: /dev/ada3, Failed SMART usage Attribute: 7 Seek_Error_Rate..

Current alerts:
* Pool tank state is DEGRADED: One or more devices is currently being resilvered. The pool will continue to function, possibly in a degraded state..
* Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!.
* Device: /dev/ada3, Failed SMART usage Attribute: 7 Seek_Error_Rate..


The next SMART test is sheduled for tuesday nexy week. WHAT ???
The mobo is a Supermicro X11-SSH-F
Is this a motherboard failure ???
 

Jasse Jansson

Member
Joined
Mar 19, 2017
Messages
59
smartctl -a /dev/ada3
gives this output:

Code:
root@amain[~]# pwd
/root
root@amain[~]# cat smartctl-ada3-output
smartctl 7.0 2018-12-30 r4883 [FreeBSD 11.3-RELEASE-p11 amd64] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     TOSHIBA HDWG180
Serial Number:    7010A064FAUG
LU WWN Device Id: 5 000039 a48c81275
Firmware Version: 0603
User Capacity:    8,001,563,222,016 bytes [8.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Sep 16 11:11:47 2020 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x80) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  120) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 826) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   050    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   100   100   050    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0027   100   100   001    Pre-fail  Always       -       8111
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       3
  5 Reallocated_Sector_Ct   0x0033   100   100   050    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000b   021   001   050    Pre-fail  Always   FAILING_NOW 0
  8 Seek_Time_Performance   0x0005   100   100   050    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       44
10 Spin_Retry_Count        0x0033   100   100   030    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       3
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       1
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       3
194 Temperature_Celsius     0x0022   100   100   000    Old_age   Always       -       33 (Min/Max 23/34)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
220 Disk_Shift              0x0002   100   100   000    Old_age   Always       -       67895346
222 Loaded_Hours            0x0032   100   100   000    Old_age   Always       -       44
223 Load_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
224 Load_Friction           0x0022   100   100   000    Old_age   Always       -       0
226 Load-in_Time            0x0026   100   100   000    Old_age   Always       -       526
240 Head_Flying_Hours       0x0001   100   100   001    Pre-fail  Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing


I didn't do this with the disk I returned, but the odds of 2 faulty disks in a row is quite small.
 
Last edited:

c77dk

Member
Joined
Nov 27, 2019
Messages
83
With that error from smart it's a question of doing an RMA on it. But yes the odds for this to happen are interesting.

Just one note - make sure to do proper burn-in of new drives. I recently got an IronWolf 8TB, which passed both "short" and "conveyance" tests without problems, but when it tried the "long" test it failed.
 

Jasse Jansson

Member
Joined
Mar 19, 2017
Messages
59
RMA on what, the disk or the motherboard ?

How do I do a burn-in of a disk ?
Is there a instruction for that procedure somewhere and does it require a extra computer running freenas ?
Well, it's time to use the serach function in this forum i guess.
 

c77dk

Member
Joined
Nov 27, 2019
Messages
83

Jasse Jansson

Member
Joined
Mar 19, 2017
Messages
59
Returning the disk seems reasonable. Good thing I shopped locally.
Just need to let the server finish the currently running resilver.
I'll check the guides for info about burn-in procedures, although I find them a bit on the paranoid side of the spectrum but it seem to be the rule in this forum ;-)
Thanks for the help.
 
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