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Forum Rules

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JoshDW19

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Welcome to the iXsystems Community!

Updated 5/20/2019

First and foremost I want to thank you for joining the iXsystems community! My name is JoshDW19 and I'm the Community Manager here at iXsystems. The iXsystems Community is a friendly place to discuss open source software, technology, and products from iXsystems. It's important to know that there are certain rules that we ask that you observe while posting so that everyone has a good experience. These rules apply to everyone on these forums including registered users, moderators, and administrators. If you have any questions or concerns about these rules or their enforcement, please e-mail me (JoshDW19) directly at joshms@ixsystems.com.

Please Search Before Posting

Don't forget to use the search box in the top right to look for existing solutions to your problem. This saves time for everyone, including the person who needs an answer.

Search for the error message and remove unique values like time and date. Include the name of the software (Like FreeNAS) you are inquiring about when using internet search engines.

There are many other excellent resources including the online documentation, available by clicking the documentation drop-down menu, and the Resources section at https://ixsystems.com/community/index.php?resources/.

Please look through the forums before posting to become familiar with the different forum topics and standards.

Posting To Get A Response

Please include a unique and specific subject title in a new post. This helps attract the attention of people knowledgeable and interested in that type of problem or situation.

If you are receiving an error message, make sure to post the message exactly and don't paraphrase. It's important to have the full message in its entirety to get the best responses to your issue.

When discussing a piece of software, please provide the exact build number. For FreeNAS, this can be found at System ‣ Information. You'll also want to post the amount of RAM in the system. If additional hardware information is needed, you will be asked to attach a debug file. Debug files are created with the System ‣ Advanced ‣ Save Debug menu entry.

It's important to remember that hardware information is extremely important when diagnosing problems so please make sure to include this information if you need help troubleshooting a problem. This includes:
  • Motherboard make and model
  • CPU make and model
  • RAM quantity
  • Hard drives, quantity, model numbers, and RAID configuration, including boot drives
  • Hard disk controllers
  • Network cards
It can be convenient to add hardware information to your signature (click your username ‣ Signature). Remember to update that signature when your hardware changes.

Code and Inline Code Tags


Use code tags to enclose blocks of output by selecting it from the three-dot menu icon. Alternatively, type
Code:
codeblockgoeshere
. This preserves formatting and indenting and keeps messages looking like they did on the screen.

Inline code tags can be used to show single-line commands like ls /tmps /tmp. To use Inline Code tags, select the text you would like to surround with Inline code tags and select the Inline code tags option from the three-dot menu. Alternatively, type commandgoeshere. For anything with more than one line, use code tags.

File tags can also be used by typing filenamehere. Example: /users/john/freenas.mp4.

If the output is too long for a post, either attach the log file that contains the error message or put it on a web page and provide a link.

Be Respectful, Keep It Clean and Family-Friendly

Be respectful to others. Abuse, cursing, derogatory comments, insults, or personal attacks are not allowed. This is a dynamic community serving many different types of people from all over the world, and we all should be able to participate politely. Forum moderators will edit or remove inappropriate comments. In extreme cases, posters will be warned or banned.

In addition to these rules, everyone is asked to take a relaxed approach to helping others while posting at the iXsystems Community. If you're having trouble talking in a calm and clear manner, please take a break and do not post. Come back later after the frustration has passed. Overly terse, derogatory, or insulting messages will be deleted and may lead to account suspension.

Bumping Posts

Bumping posts is allowed. However, we do ask that you wait 48 hours before bumping a post. This prevents the same person from bumping posts constantly which can be considered rude, keeps the forums nice and clean, and keeps things fair for other users asking questions.

No Advertising or Illegal Sites

Advertising of websites, services, or products by posters is not allowed without express written consent from JoshDW19. Pornography, drugs, warez, hacking, malicious sites or links to websites of this type are prohibited.

Solicitation of Support

Requesting, demanding, or offering paid support is not allowed in the iXsystems Community. This is a forum of volunteers that offer their time to assist others when they can. Professional software support is available through iXsystems at a competitive rate if immediate assistance is needed.

Do not Post The Same Thing Multiple Times

Do not post the same question or comment in more than one place. Duplicate posts will be deleted by moderators.

Offsite Links

Links to other sites that are appropriate and relevant to a discussion are welcome in posts. Moderators will remove inappropriate links.

Disclaimer

iXsystems provides the iXsystems Community as a courtesy to the open source communities we sponsor and develop for and does not verify every piece of information that is posted. It is important to understand that the majority of the information provided on these forums has been posted by volunteers and is not provided by iXsystems themselves. All information on this site is provided as-is without warranty express or implied. iXsystems is not responsible for any damage resulting from use of any information contained on this site.

Thanks for being valued members of the community and enjoy your time here at the iXsystems Community!
 

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JoshDW19

Community Moderator
Administrator
Moderator
iXsystems
Joined
May 16, 2016
Messages
528
Thanks
480
#2
Forum rules updated 4/11/17 to include section on bumping posts.
 

JoshDW19

Community Moderator
Administrator
Moderator
iXsystems
Joined
May 16, 2016
Messages
528
Thanks
480
#3
Forum Rules have been updated to define improper ways to ask for help. Clarified posting to get a response to have more information on how to get a better response.
 
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