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CAM status: Command timeout errors - need advice

Joined
Feb 13, 2018
Messages
4
Thanks
1
#1
Hey folks:
I am having persistent CAM status: Command timeout errors and I need some advice on what to do. Following advice on this forum, I have replaced the power supply, RMA'd the drives, upgraded the case to a hot swap server enclosure and I am still receiving the errors so I am thinking it's a bad motherboard/SATA controller problem now. When I installed the new case it came with new locking SATA cable so they are all replaced.

My system:
  • SuperMicro X10sll-f with 16GB Ram
  • iStarUSA D-4-B350PL-RED Steel 4U Rackmount Server Case 5xSATA Hot-Swap (great case by the way)
  • Western Digital Black WDC WD5001FZWX-00A2VA0 5TB x 2
  • CORSAIR CX750M V2 (2017 Edition) Power Supply
  • FreeNAS-11.2-U6

Results of smartctl -a /dev/ada3&4:

Code:
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Black
Device Model:     WDC WD5001FZWX-00A2VA0
Serial Number:    WD-WX31D45RF1SZ
LU WWN Device Id: 5 0014ee f01ab8828
Firmware Version: 01.01A01
User Capacity:    5,000,981,078,016 bytes [5.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Oct 12 10:26:10 2019 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x80) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (   90) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 553) minutes.
Conveyance self-test routine
recommended polling time:        (   6) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   100   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   184   100   021    Pre-fail  Always       -       9783
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       14
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   100   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       179
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       14
192 Power-Off_Retract_Count 0x0032   200   100   000    Old_age   Always       -       9
193 Load_Cycle_Count        0x0032   200   100   000    Old_age   Always       -       4
194 Temperature_Celsius     0x0022   118   112   000    Old_age   Always       -       34
196 Reallocated_Event_Count 0x0032   200   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   100   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 39 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 39 occurred at disk power-on lifetime: 173 hours (7 days + 5 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 08 f0 56 b5 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 38 occurred at disk power-on lifetime: 169 hours (7 days + 1 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 08 68 40 9f 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 37 occurred at disk power-on lifetime: 169 hours (7 days + 1 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 08 d8 75 9d 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 36 occurred at disk power-on lifetime: 124 hours (5 days + 4 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 18 28 b7 75 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 35 occurred at disk power-on lifetime: 100 hours (4 days + 4 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 10 b0 4c 44 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


Code:
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Black
Device Model:     WDC WD5001FZWX-00A2VA0
Serial Number:    WD-WX11DB5147N2
LU WWN Device Id: 5 0014ee f0100d7c1
Firmware Version: 01.01A01
User Capacity:    5,000,981,078,016 bytes [5.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Oct 12 10:39:15 2019 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x80) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (   90) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 490) minutes.
Conveyance self-test routine
recommended polling time:        (   6) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   100   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   184   100   021    Pre-fail  Always       -       9791
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       26
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   100   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       267
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       26
192 Power-Off_Retract_Count 0x0032   200   100   000    Old_age   Always       -       18
193 Load_Cycle_Count        0x0032   200   100   000    Old_age   Always       -       9
194 Temperature_Celsius     0x0022   119   111   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   100   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 143 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 143 occurred at disk power-on lifetime: 266 hours (11 days + 2 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 00 c8 d7 5c 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 142 occurred at disk power-on lifetime: 266 hours (11 days + 2 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 00 30 7e 60 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 141 occurred at disk power-on lifetime: 266 hours (11 days + 2 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 00 c8 8a 42 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 140 occurred at disk power-on lifetime: 266 hours (11 days + 2 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 00 d0 ff 43 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 139 occurred at disk power-on lifetime: 242 hours (10 days + 2 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 00 58 44 ca 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%       239         -
# 2  Short offline       Completed without error       00%        71         -
# 3  Extended offline    Interrupted (host reset)      80%         8         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


So what do you think? Should I consider replacing the board or is there a way to upgrade the SATA controller?

Rick
 
Joined
Apr 8, 2012
Messages
98
Thanks
16
#2
Does the error move if you move it to a different sata port? If it doesn't then yes sounds like the port if it does well its something in the drive path. It sounds like you probably did try different ports but I am just throwing it out there.
 
Joined
Feb 13, 2018
Messages
4
Thanks
1
#3
I'm getting errors on both ada3 & ada4 which happen to be powering a pool. Could the pool be corrupt and causing the error?
 
Joined
Apr 8, 2012
Messages
98
Thanks
16
#4
its possible depending on the architecture that 3 and 4 are on the same sata controller so it could be the controller. CAM errors tend to be truly hardware type issues. On my old box when I was getting them it was a bad SATA controller. if your only getting those errors on those two drives I would try moving them to other ports if you have any available. If the error stays its probably the controller, if it moves it could be the drives since you said you changed the cables... seems strange they would both be giving the error to me that does potentially point to a controller problem.
 
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