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ADVANCED PARTS REPLACEMENT PROGRAM
iXsystems is pleased to offer our Advanced Parts Replacement Program. This program is designed for customers who require next business day parts replacement for the duration of the warranty. With this upgrade service you are assured next-business day parts replacement if the component is in stock. You do not have to pre-ship the defective part back to our warehouse before iXsystems will ship out the replacement part.
NEXT BUSINESS DAY ONSITE
iXsystems is pleased to offer our Next-Business Day On-Site Support Program. This program is designed for customers who require next day parts and onsite tech support. iXsystems, leveraging its more than 10,000 US service depots can provide next business day parts (based on availability), and an onsite technician to perform hardware replacement.
24x7 NEXT DAY ONSITE
iXsystems is pleased to offer our 24x7 Next Day On-Site Support Program. This program is designed for customers who require next day parts and onsite tech support, 24x7. iXsystems, leveraging its more than 10,000 US service depots, will provide next day replacement parts (based on availability) and an onsite technician to perform hardware replacement.
Support Programs Conditions
Upgraded Warranty Options are available in the Continental United States only.
Service Response Time - To ensure next-day service, iXsystems Support must receive support requests by 12:00 noon PST. In addition, customers must be within 50 miles of an authorized service center. For all other cases, response times may vary.
Service Hours - An on-site technician will service your site between 8:00 a.m. and 5:00 p.m. in your time zone. Depending on parts and labor availability, extended service hours may be arranged at an additional cost. On-site service is not available during the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve
Limitations - iXsystems Next-Business-Day and 24x7 On-Site Service package is designed to enhance rather than replace the existing iXsystems Limited Warranty. As such, on-site service will not cover issues caused by the following conditions:
- Operator error, including improper handling and neglect
- Power surges, lightning damage, or other acts of nature
- Ancillary system/cabling issues (i.e. building cabling, phone lines, defective backup systems, etc.)
- Need for preventive maintenance
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