Support

iXsystems is committed to industry superior service and support. When you purchase from iXsystems, you are entering a long-term relationship with iXsystems and our customer service team.

Need Support Now?

Open a Ticket

iXsystems hardware products come with a three year, Return-to-Depot, limited warranty. Our limited warranty includes 30-day operating system installation and configuration technical support on the originally tested and installed operating system (these terms do not apply to the FreeNAS Mini).

You may choose to upgrade your warranty and system support by purchasing one of our one to three year Warranty Upgrade programs. Our Warranty Upgrade programs will provide you with next business day parts replacement for the duration of the product warranty. In addition, iXsystems offers you Next Business Day Onsite or 24x7 Next Day Onsite support programs. The onsite support programs are one to three year service contracts providing you with next day parts (based on stock and availability), and on-site technicians to replace the defective hardware during business hours.

Our Warranty Upgrade programs are available in the continental United States only. For those customers who are self-proficient, we extend our per incident tech support service.

Rock-solid Hardware Support

iXsystems servers, desktops, and laptops all come standard with amazing hardware support and warranty options. Our hardware replacement program allows customers to request new server hardware before they've even returned the old hardware.

Expert Software Support

The iXsystems team consists of contributors and developers to the FreeBSD, PC-BSD®, and FreeNAS® projects. Our support team is deeply connected to these communities and to the open source community as a whole. iXsystems keeps informed and present in the community to better the open source world and to provide better services to our customers.

View Hardware Warranty