Return Parts Request

Request an RMA to Replace Parts

In order to process your RMA request as quickly and efficiently as possible, please open a support ticket.

Please contact the Support Department at iXsystems to obtain a Return Merchandise Authorization (RMA) number. RMA numbers can also be requested by filling out an RMA Request .

Whether the request is for repair, exchange or return for credit, RMA numbers will be void if iXsystems has not received defective merchandise within 15 days after a RMA number is issued. Any merchandise returned without a RMA number will be refused. iXsystems reserves the right to return any product un-repaired, without notification, if the customer ships a product to the iXsystems RMA department without original parts installed by iXsystems. The RMA number is valid only for those items that have been listed originally on the request form. Walk-in customers without pre-issued RMA numbers will not be served. Walk-in RMA's can be delivered to the iXsystems warehouse Monday through Friday from 9am-5pm.

Customer should ship defective product to iXsystems in their original or equivalent packaging, with the RMA form filled out, prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. iXsystems reserves the right to refuse any package or return said package unopened that does not have a valid RMA number clearly visible on the shipping label. In the case of advanced replacement, the defective part must be returned to iXsystems, postage-paid, within 10 days of receipt of the replacement or a charge will be billed for the replacement cost of the component.

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